For any service that is created in Duve that you would like to send back information to Mews, here is what must be added from Mews so that it will correctly sync back.
Each Payment for Stay & Upsell in Duve requires a service (do not create a Product within a service). To sync upsells back to Mews as a Product, Sync Upsells back to Mews as a Product.
How to Set It Up?
In Mews, go to Settings:
Go to Menu>Services.
Create an Additonal Service, not a Bookable Service.
Add the Name of the Additional Service and save.
Add the Name of the Additional Service and save.
Copy URL of the page after Detail/“….“. The Highlighted section in Step 2 is the Billing Identifier.
Add that section to each Service/Upsell in Duve under Advanced options in the field Billing Identifier.
You’re done!
Important Notes:
- The price of the service in Mews must be set to 0€ so that the price does not duplicate in Duve.
- The service will not show on the main billing page, only on the Guest Profile in the Folio.
For Tax Codes to be updated into Mews by Duve
Turn on the 'Pull tax codes' from the Connect&Sync page -
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On each upsell, please add the tax rate as a whole number (between 0-100) and set the upsell to be paid as 'Paid by Credit Card'. When the guest pays by credit card, you can see the tax codes shown in the invoice section.
You're Done!
For Amount due to show in Duve Reservation :
Duve performs a live folio sync in the following scenarios:
1. When the guest lands on the “stay payment” page during Online Check-in.
2. When the host clicks on “sync payments”.
3. When the host sends a message with a placeholder of the {{totalPrice}} or {{rentPrice}}.
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