For any service that is created in Duve that you would like to send back information to Medialog, here is what must be added from Medialog so that it will correctly sync back.
Overview
Each Upsell in Duve requires a service in Medialog, which has a unique code which must be placed in Duve in order to sync back to the folio properly.
Depending on the payment method for the upsell, Duve is able to push the services purchased to the folio.
- Pay by Credit Card - the amount paid will show as 0.00 amount, service will be added as '1'
- Pay by Cash - the amount that the guest will need to pay shows as the number
- Add to Hotel Bill - the amount that the guest will need to pay shows as the number
Refunds
- Duve updates all refunds as a note in the guest profile
- Full Refund (No Cancellation) is only reflected as a Note, there is no update pushed to the folio.
- Duve does not support adding partial refunds of upsell services to the folio.
Cancellations
- Duve updates all cancellations as a note in the guest profile
- Pay by Credit Card - the service will be added as a '-1'
- Pay by Cash - the refunded amount will be added as a debit on the folio
- Add to Hotel Bill - the amount will be added as a debit on the folio
Example Folio with Cancellations:
Example Guest Profile with Refund/Cancelled Orders Note:
How to Set It Up?
In Medialog, create a service. Then, you must inquire with Medialog Support for the identifier to put in Duve. Add the product code that Medialog gives you into the Billing Identifier section:
Once that is completed, you’re done! All upsells will sync to Medialog!
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