How to create a Special Service in Optima to connect to the Upsell configuration in Duve.
You have the option to set up Upsells under "Hotel Bill" or "By credit card".
Payment Type:
By Credit Card: Duve will push the transaction to the Special Service section+Push it to Folio.
Add to Hotel Bill: Only pushed to the Special service section until Night Process. After night process it will show on the folio.
In Optima PMS there is something called "Night Process" which means that every night after 00:00, a field of "Daily Room Charge" is created automatically as a debit, and then when the guest pays it, the total amount paid, will be discounted from the debit.
So the Folio will be changed to "Amount due=0" and then the Hotel can "close" the folio to check out the guest, otherwise they can't check-out the reservation.
So the Folio will be changed to "Amount due=0" and then the Hotel can "close" the folio to check out the guest, otherwise they can't check-out the reservation.
How an Upsell should be set up on Optima to push back correctly:
Currency can be Euros, please put 0.01 cents in Price and Price Adults please.
The Price per room, First night under Days and Quantity per Room must all be checked off.
How to build a new special service in Optima?
Go to setup 115
Click on the green "+" to add a new service

You can also open an existing service, duplicate it, and then just fix the check boxes and save

Please make sure to select the right transaction type during the setup of the special service in Optima1.
Important: We ignore all data under transactions: 1000, 1001, 1002, 11000
Why?: Duve ignores these transactions because they include the word "Room" in the transaction description. These are transactions that are not supposed to be shown to guests as "extras" for the guest folio.
When a new Special service is built, choose a transaction code "Miscellaneous" so that it can be properly displayed on the payment page and can be pushed back to Duve.

How an upsell will look when it is correctly pushed back to the Special Service section in Optima:

Flow:
The Amount of the Upsell should be set including the VAT. When the upsell is synced back to Optima, Duve sends a breakdown of the amount of the service and the VAT to the Folio.
The Amount of the Upsell should be set including the VAT. When the upsell is synced back to Optima, Duve sends a breakdown of the amount of the service and the VAT to the Folio.
VAT Percentage is determined by the 'VAT percent' field in the Optima connection in Duve.
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