Optima 2020 Integration Specs

Integration Type

2 Way Integration

Note: Some sync features are not currently supported (e.g., Payment for Stay, Upsell sync to folio).

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name (Rental Name – may sync in incomplete initially)

• Unit Type (Rental Type)

• Unit Number (Room Number)

• Floor

• Country

• City

• Street

• Postal Code

• Room Size

• Number of Bedrooms

• Bed Types

• Number of Bathrooms

• Maximum Number of Guests

• Location (Street Address, State, Zip, Coordinates – may be incomplete)

• Building Entrance

🗓 Sync in Reservation

• Reservation Dates

• Reservation ID (Reservation Number)

• Second Reservation ID (OTA External ID)

• Guest’s Assigned Rooms (Rental Allocation)

• Booking Source

• Reservation Status:

  • Reserved

  • Canceled

  • Checked In

  • Checked Out

• Guest Name

• Guest Phone (Country inferred from phone code)

• Guest Email

• Guest Nationality (used to assign language)

• Guest Notes (General Notes, Guest Notes, Check-In Notes)

• Number of Guests (Number of Adults)

• Booking Agent

• Currency

• Client ID

💳 Payments

• Guest Payment for Stay (Room and Tax shown – no breakdown)

• Folio Sync not live

2 Way Sync (from Duve to PMS)

What We Push Back

📩 Pre Check-In

• Verified Email

• Verified Phone

• Guest Country (As a Custom Question)

• Estimated Check-In Time (ETA; Early Check-In ETA pushed to custom field)

• Personal Details Updates (Pushed as comments)

• Opt-In

• Custom Questions:

  • City

  • Country

  • Address

  • Zip Code

  • ID/Passport

  • Birth Date

  • Nationality (with field match)

  • Passport Number (with field match)

• Pre Check-In Summary (Note added to reservation with all collected data)

🧾 Pre Check-Out

• Estimated Check-Out Time

• Note with link to Duve reservation (Satisfaction Ratings)

Upsells

• Early Check-In (As an Order)

• Late Check-Out (As an Order)

• Room Upgrades (As an Order)

• Custom Services (As an Order)

• Note: Upsell payments are not pushed back to the PMS or guest folio

Limitations

• Payment for Stay and Folio sync is not currently supported

• Uploading guest documents to the guest profile is supported

• Unified Inbox for Chat is not supported