Optima 2020 Integration Specs

Integration Type

2 Way Integration

Note: Some sync features are not currently supported (e.g., Payment for Stay, Upsell sync to folio).

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name (Rental Name – may sync in incomplete initially)
• Unit Type (Rental Type)
• Unit Number (Room Number)
• Floor
• Country
• City
• Street
• Postal Code
• Room Size
• Number of Bedrooms
• Bed Types
• Number of Bathrooms
• Maximum Number of Guests
• Location (Street Address, State, Zip, Coordinates – may be incomplete)
• Building Entrance

🗓 Sync in Reservation

• Reservation Dates
• Reservation ID (Reservation Number)
• Second Reservation ID (OTA External ID)
• Guest’s Assigned Rooms (Rental Allocation)
• Booking Source
• Reservation Status:
  • Reserved
  • Canceled
  • Checked In
  • Checked Out
• Guest Name
• Guest Phone (Country inferred from phone code)
• Guest Email
• Guest Nationality (used to assign language)
• Guest Notes (General Notes, Guest Notes, Check-In Notes)
• Number of Guests (Number of Adults)
• Booking Agent
• Currency
• Client ID

💳 Payments

• Guest Payment for Stay (Room and Tax shown – no breakdown)
• Folio Sync not live

2 Way Sync (from Duve to PMS)

What We Push Back

📩 Pre Check-In

• Verified Email
• Verified Phone
• Guest Country (As a Custom Question)
• Estimated Check-In Time (ETA; Early Check-In ETA pushed to custom field)
• Personal Details Updates (Pushed as comments)
• Opt-In
• Custom Questions:
  • City
  • Country
  • Address
  • Zip Code
  • ID/Passport
  • Birth Date
  • Nationality (with field match)
  • Passport Number (with field match)
• Pre Check-In Summary (Note added to reservation with all collected data)

🧾 Pre Check-Out

• Estimated Check-Out Time
• Note with link to Duve reservation (Satisfaction Ratings)

Upsells

• Early Check-In (As an Order)
• Late Check-Out (As an Order)
• Room Upgrades (As an Order)
• Custom Services (As an Order)
• Note: Upsell payments are not pushed back to the PMS or guest folio

Limitations

• Payment for Stay and Folio sync is not currently supported
• Uploading guest documents to the guest profile is supported
• Unified Inbox for Chat is not supported