Integration Type
2 Way Integration
Note: Some sync features are not currently supported (e.g., Payment for Stay, Upsell sync to folio).
1 Way Sync (from PMS to Duve)
What We Sync
π¨ Sync in Room
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Room Name (Rental Name β may sync in incomplete initially)
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Unit Type (Rental Type)
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Unit Number (Room Number)
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Floor
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Country
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City
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Street
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Postal Code
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Room Size
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Number of Bedrooms
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Bed Types
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Number of Bathrooms
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Maximum Number of Guests
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Location (Street Address, State, Zip, Coordinates β may be incomplete)
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Building Entrance
π Sync in Reservation
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Reservation Dates
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Reservation ID (Reservation Number)
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Second Reservation ID (OTA External ID)
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Guestβs Assigned Rooms (Rental Allocation)
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Booking Source
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Reservation Status:
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Reserved
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Canceled
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Checked In
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Checked Out
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Guest Name
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Guest Phone (Country inferred from phone code)
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Guest Email
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Guest Nationality (used to assign language)
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Guest Notes (General Notes, Guest Notes, Check-In Notes)
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Number of Guests (Number of Adults)
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Booking Agent
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Currency
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Client ID
π³ Payments
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Guest Payment for Stay (Room and Tax shown β no breakdown)
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Folio Sync not live
2 Way Sync (from Duve to PMS)
What We Push Back
π© Pre Check-In
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Verified Email
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Verified Phone
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Guest Country (As a Custom Question)
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Estimated Check-In Time (ETA; Early Check-In ETA pushed to custom field)
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Personal Details Updates (Pushed as comments)
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Opt-In
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Custom Questions:
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City
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Country
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Address
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Zip Code
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ID/Passport
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Birth Date
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Nationality (with field match)
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Passport Number (with field match)
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Pre Check-In Summary (Note added to reservation with all collected data)
π§Ύ Pre Check-Out
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Estimated Check-Out Time
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Note with link to Duve reservation (Satisfaction Ratings)
Upsells
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Early Check-In (As an Order)
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Late Check-Out (As an Order)
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Room Upgrades (As an Order)
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Custom Services (As an Order)
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Note: Upsell payments are not pushed back to the PMS or guest folio
Limitations
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Payment for Stay and Folio sync is not currently supported
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Uploading guest documents to the guest profile is supported
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Unified Inbox for Chat is not supported
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