Apaleo Integration Specs
Integration Type: 2 Way Integration
How to Connect to Apaleo
1 Way Sync in to Duve
Room Information
- Customer’s Room/Rental Information (as long as it exists in the PMS)
- Room Name
- Unit Type
- Room Description
- Room Type
- Room Number
- Max number of guests
Reservation Information
- Reservation Information
- Reservation Dates
- Room Allocation (or Room Type allocation)
- Contact information (Name, Phone Number, email address)
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- Country by phone is pulled from the country code of the phone number
- Only Adults will be synced
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- Sub Reservations logic is supported
- Reservation Number
- Apaleo Reservation ID
- OTA IDs (Airbnb/Booking.com/etc.)
- Booking Source
- Booking Source 2nd label
- Reservation statuses (from the PMS)
- Confirmed
- Checked-in (In House)
- Checked-out (Post Stay)
- Canceled
- Group Name
- Block ID
- Notes from the PMS
Payments (Folio)
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- Guest Payment for Stay (Live Folio Sync)
- Guest Currency Supported
- No Routing
- Room and Tax for the Guest will show on the Payments section (Paid and Unpaid)
- For example:
- Guest Payment for Stay (Live Folio Sync)
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OTA Integrations
Connect Airbnb accounts directly to sync messages to Duve Communication Hub
2 Way Sync out to Apaleo from Duve
What we push back to the PMS?
Pre Check-in
- Summary uploaded as a comment
- Guest Email, Phone Number, ETA uploaded as a comment
- Uploaded to Guest Profile in the PMS
- Updated Guest Contact information
- Phone Number
- Summary Note with all Pre Check-in information that was filled (Custom Questions answers are included in this)
- Custom Question Field Match
- Passport ID Number
- Must be set as Free Text question
- Type of Document
- Must be set as a Multiple choice question -
- Passport Issue Date
- Must be set as a date question
- Date of Issue
- Must be set as a date question
- Birth Date
- Must be set as a date question
- Nationality
- Must be set as a Multiple choice question - list of countries
- Address
- City
- Country
- Must be set as a Multiple choice question - list of countries
- Zipcode
- Gender
- Must be set as a Multiple choice question - with 'Female' & 'Male' as the choices
- Billing Company Name
- Passport ID Number
- Opt-in marketing as a comment
- Guest Billing (Payment for Stay)
- Additional Hold
- Upsell purchases updated to guest folio - each are itemized with payment type
- Add to Hotel Bill
- Pay by Credit Card
- URL to Required Documents section
Pre Checkout
- Departure Time - uploaded as a comment
- Note with link to reservation in Duve (to see Satisfaction Ratings)
How to set up Upsells including Early Check-in, Late Checkout, Room Upgrades and custom services
- Each service in Apaleo will have an item code for tax percentage
- Add the item code to the Billing Identifier section on the Upsell
- For example:
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