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Apaleo Integration Specs

Nikki S
Updated
Integration Type 
 
2 Way Integration

How to Connect to Apaleo

Apaleo | How to Connect
 

1-Way Sync (from PMS to Duve)

Room Information
  • Customer’s Room/Rental Information (as long as it exists in the PMS)
    • Room Name
    • Unit Type
    • Room Description
    • Room Type
    • Room Number
    • Max number of guests

Reservation Information 

  • Reservation Dates
  • Room Allocation (or Room Type allocation)
  • Contact information (Name, Phone Number, email address)
    • Country by phone is pulled from the country code of the phone number
    • Only Adults will be synced
  • Sub Reservations logic is supported
  • Reservation Number
    • Apaleo Reservation ID
    • OTA IDs (Airbnb/Booking.com/etc.)
  • Booking Source
  • Booking Source 2nd label
  • Reservation statuses (from the PMS)
    • Confirmed
    • Checked-in (In House)
    • Checked-out (Post Stay)
    • Canceled
  • Group Name
  • Block ID
  • Notes from the PMS

Payments (Folio) 

  • Guest Payment for Stay (Live Folio Sync)
    • Guest Currency Supported
    • No Routing
    • Room and Tax for the Guest will show on the Payments section (Paid and Unpaid)
    • For example:
 

 

OTA Integrations

Connect Airbnb accounts directly to sync messages to Duve Communication Hub

Airbnb Direct Integration
 

2 Way Sync (from Duve to PMS)

 
Pre Check-in
  • Summary uploaded as a comment
  • Guest Email, Phone Number, ETA uploaded as a comment
  • Uploaded to Guest Profile in the PMS
  • Updated Guest Contact information
    • Email
    • Phone Number
  • Summary Note with all Pre Check-in information that was filled (Custom Questions answers are included in this)
  • Custom Question Field Match
    • Passport ID Number
      • Must be set as Free Text question
    • Type of Document
      • Must be set as a Multiple choice question - 
    • Passport Issue Date
      • Must be set as a date question
    • Date of Issue
      • Must be set as a date question
    • Birth Date
      • Must be set as a date question
    • Nationality
      • Must be set as a Multiple choice question - list of countries
    • Address
    • City
    • Country
      • Must be set as a Multiple choice question - list of countries
    • Zipcode
    • Gender
    • Must be set as a Multiple choice question - with 'Female' & 'Male' as the choices
    • Billing Company Name
  • Opt-in marketing as a comment
  • Guest Billing (Payment for Stay)
    • Additional Hold
  • Upsell purchases updated to guest folio - each are itemized with payment type
    • Add to Hotel Bill
    • Pay by Credit Card
  • URL to Required Documents section
Pre Checkout
  • Departure Time - uploaded as a comment
  • Note with link to reservation in Duve (to see Satisfaction Ratings)

Upsells

The following upsells are synced back to Apaleo and added to the guest folio with an itemized payment type:

  • Custom products
  • Early Check In
  • Late Check out

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