Apaleo Integration Specs

Apaleo Integration Specs

• 2 Way Integration

• • 1 Way: Sync Room/Rental Information, Future Reservations (Room Allocation, Reservation Dates, Guest Name, Contact Information, Number of Guests)
  • 1 Way: Sync Payment for Stay (Total Accommodation) Information to Duve 
  • 1 Way: Sync PMS Notes to Duve
  • 2 Way - Basic: Sync Back Contact Information (Email Address & Phone Number) to the contact fields on the Guest Profile
  • 2 Way - Basic: Add a Note with the Pre Check-in summary to the Notes section of the PMS
  • 2 Way - Full: Sync back Payment for Stay record to the Guest Folio
  • 2 Way - Full: Sync back purchases of upsell services to the Guest Folio

• Customer’s Room/Rental Information (as long as it exists in the PMS)
  • Room Name
  • Room Type
  • Room Number
  • Max number of guests
• Reservation Information (can also handle sub reservations)
  • Reservation Dates
  • Room Allocation (or Room Type allocation)
  • Contact information (Name, Phone Number, email address)
    • • Country by phone is pulled from the country code of the phone number
  • Reservation Number
    • OTA IDs (Airbnb/Booking.com/etc.)
  • Only Adults will be synced
  • Booking Source
  • Booking Source 2
  • Reservation statuses (from the PMS)
    • Confirmed
    • Checked-in (In House)
    • Checked-out (Post Stay)
    • Canceled
  • Notes from the PMS
  • Guest Payment for Stay (Live Folio Sync)
    • Routing: Block for VCC ✅
    • Room and Tax for the Guest will show on the Payments section (Paid and Unpaid)
    • For example:

• Summary uploaded as a comment
• Guest Email, Phone Number, ETA uploaded as a comment
• Uploaded to Guest Profile in the PMS
• Updated Guest Contact information
  • Email
  • Phone Number
• Summary Note with all Pre Check-in information that was filled (Custom Questions answers are included in this)
• Custom Question Field Match
  • Passport ID Number
    • Must be set as Free Text question
  • Type of Document
    • Must be set as a Multiple choice question - 
  • Passport Issue Date
    • Must be set as a date question
  • Date of Issue
    • Must be set as a date question
  • Birth Date
    • Must be set as a date question
  • Nationality
    • Must be set as a Multiple choice question - list of countries
  • Address
  • City
  • Country
    • Must be set as a Multiple choice question - list of countries
  • Zipcode
  • Gender
  • Must be set as a Multiple choice question - with 'Female' & 'Male' as the choices
  • Billing Company Name
• Opt-in marketing as a comment
• Guest Billing (Payment for Stay)
  • Additional Hold
• Upsell purchases updated to guest folio - each are itemized with payment type
  • Add to Hotel Bill
  • Pay by Credit Card
• URL to Required Documents section

• Departure Time
• Note with link to reservation in Duve (to see Satisfaction Ratings)

• Each service in Apaleo will have an item code for tax percentage
• Add the item code to the Billing Identifier section on the Upsell
• For example: