Cloudbeds Integration
Integration Type:
- 2 Way Integration
Features of the Integration
-
- 1 Way: Sync Room/Rental Information, Future Reservations (Room Allocation, Reservation Dates, Guest Name, Contact Information, Number of Guests)
- 1 Way: Sync Payment for Stay (Total Accommodation) Information to Duve
- 1 Way: Sync PMS Notes to Duve
- 1 Way: Sync Access Codes from PMS
- 2 Way - Basic: Sync Back Contact Information (Email Address & Phone Number) to the contact fields on the Guest Profile
- 2 Way - Basic: Add a Note with the Pre Check-in summary to the Notes section of the PMS
- 2 Way - Full: Sync back Payment for Stay record to the Guest Folio
- Check-in Billing only
- 2 Way - Full: Sync back purchases of upsell services to the Guest Folio
- 2 Way - Full: Upload Guest Documents (E-Signature & ID/Passport Upload) to Guest Profile
What we sync?
- Customer’s Room/Rental Information (as long as it exists in the PMS)
- Room Name
- Room Type
- Room Number
- Floor
- Location (Street Address, City, State, Country, Zip Code, Map Coordinates)
- Max number of guests
- Number of beds, toilets
- Reservation Information
- Reservation Dates
- Room Allocation (or Room Type allocation)
- Contact information (Name, Phone Number, email address)
- Nationality of guest in the PMS identifies what the country of the guest is and therefore the guest language
- Country by phone is pulled from the country code of the phone number
- Nationality of guest in the PMS identifies what the country of the guest is and therefore the guest language
- Booking Source
- Reservation statuses (from the PMS)
- Confirmed
- Checked-in (In House)
- Checked-out (Post Stay)
- Canceled
- Guest Payment for Stay
- Room and Tax for the Guest will show on the Payments section (Paid and Unpaid)
- For example:
- Access Codes
- If the customer has an integration with an access codes provider (where the access codes change per reservation) that is connected to their Cloudbeds account, they can pull the access codes from Cloudbeds into Duve automatically into the ‘Add unique codes’ section on the Reservation
What we push back to the PMS?
Pre Check-in
- Uploaded to Guest Profile in the PMS
- Updated Guest Contact information
- Phone Number
- Custom Questions
- Arrival Time
- Guest Documents (E-Signature, ID document scans)
- Summary Note with all Pre Check-in information that was filled (Custom Questions answers are included in this)
- Guest Billing (Payment for Stay)
- Upsell purchases updated to guest folio - each are itemized with payment type
- Add to Hotel Bill
- Pay by Credit Card
Pre Checkout
- Departure Time
- Note with link to reservation in Duve (to see Satisfaction Ratings)
How to set up Upsells including Early Check-in, Late Checkout, Room Upgrades and custom services
- Each service in Cloudbeds will have an item code
- Add the item code to the Billing Identifier section on the Upsell
- For example:
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