Cloudbeds Integration Specs

1 Way Sync (from PMS to Duve)

Reservation ID
OTA Booking ID
Assigned Room
Reservation Dates
Booking Source
Booking Source Label
Reservation Status
- Confirmed
- In-House
- Post-Stay
- Canceled
Guest Name
Guest Phone (Country inferred by country code)
Guest Email
Guest Country (inferred from nationality, also used to set guest language)
Number of Guests (Adults/Children)
Guest Notes
Sub Reservations
Currency
Client ID
Booking.com Direct
Access Codes
- Cloudbeds Integration – Custom Field Setup for Access Codes – Duve

Room and Tax amounts synced (Paid and Unpaid)
Folio Sync: Duve does not support live folio sync; guest sees last live updated payment from PMS.

2 Way Sync (from Duve to PMS)

Sync-Out

🟩 Pre Check-In

Uploaded to Guest Profile in Cloudbeds:
- First Name
- Last Name
- Email
- Phone
- Gender
- Address
- City
- State
- Country
- Birth Date
- Document Type
- Document Number
- Arrival Time (Check-in Hour)
- Reservation Email
- Reservation Phone
- Comments
- Guest Documents (E-Signature, ID/Passport Upload)
- Summary Note with all pre check-in answers (including Custom Questions)
- Custom Question field match supported for:
  - Document Number
  - Document Issuing State
  - Document Expiration Date
  - Birth Date
  - Gender
🟦 Pre Check-Out
- Estimated Check-Out Time
- Estimated Departure Time
💳 Guest Billing
- Payment for Stay pushed to Guest Folio
- Upsell purchases are itemized, including payment method:
  - Add to Hotel Bill
  - Pay by Credit Card
OTA Integrations
- Airbnb Direct Integration – Duve
- Booking.com OTA Integration
Upsells
- Early Check-In
- Late Check-Out
- Room Upgrades
- Custom Services
- Cloudbeds - Upsell Setup – Duve
- Cloudbeds - Tax Code Setup for Upsells – Duve
Other Cloudbeds Support
- Updating Reservation Status in Cloudbeds
- Cloudbeds: Custom Question Setup for Spanish Regulations – Duve