How to Connect
Cloudbeds | How to Connect – Duve
1 Way Sync (from PMS to Duve)
What We Sync
🏨 Sync in Room
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Room Name
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Unit Type
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Unit Number
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Unit Description
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Street
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Street Number
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City
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State
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Country
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Postal Code
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Coordinates
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Room Amenities
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Room Images
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Room Status
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Location
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Maximum Number of Guests
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Earliest Check-in Time
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Latest Check-out Time
📅 Sync in Reservation
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Reservation ID
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OTA Booking ID
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Assigned Room
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Reservation Dates
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Booking Source
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Booking Source Label
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Reservation Status
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Confirmed
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In-House
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Post-Stay
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Canceled
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Guest Name
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Guest Phone (Country inferred by country code)
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Guest Email
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Guest Country (inferred from nationality, also used to set guest language)
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Number of Guests (Adults/Children)
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Guest Notes
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Sub Reservations
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Currency
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Client ID
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Booking.com Direct
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Access Codes
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PMS Notes
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Guest Profiles
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Opt-In Marketing
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Companion
💳 Payments
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Room and Tax amounts synced (Paid and Unpaid)
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Folio Sync: Duve does not support live folio sync; guest sees last live updated payment from PMS.

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2 Way Sync (from Duve to PMS)
Sync-Out
🟩 Pre Check-In
Uploaded to Guest Profile in Cloudbeds:
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First Name
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Last Name
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Email
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Phone
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Gender
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Address
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City
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State
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Country
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Birth Date
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Document Type
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Document Number
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Arrival Time (Check-in Hour)
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Reservation Email
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Reservation Phone
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Comments
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Guest Documents (E-Signature, ID/Passport Upload)
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Summary Note with all pre check-in answers (including Custom Questions)
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Custom Question field match supported for:
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Document Number
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Document Issuing State
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Document Expiration Date
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Birth Date
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Gender
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🟦 Pre Check-Out
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Estimated Check-Out Time
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Estimated Departure Time
💳 Guest Billing
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Payment for Stay pushed to Guest Folio
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Upsell purchases are itemized, including payment method:
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Add to Hotel Bill
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Pay by Credit Card
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OTA Integrations
Upsells
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Early Check-In
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Late Check-Out
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Room Upgrades
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Custom Services
Other Cloudbeds Support
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Comments
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