How to Connect
Cloudbeds | How to Connect – Duve
1 Way Sync (from PMS to Duve)
What We Sync
🏨 Sync in Room
Room Name
Unit Type
Unit Number
Unit Description
Street
Street Number
City
State
Country
Postal Code
Coordinates
Room Amenities
Room Images
Room Status
Location
Maximum Number of Guests
Earliest Check-in Time
Latest Check-out Time
📅 Sync in Reservation
Reservation ID
OTA Booking ID
Assigned Room
Reservation Dates
Booking Source
Booking Source Label
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Reservation Status
Confirmed
In-House
Post-Stay
Canceled
Guest Name
Guest Phone (Country inferred by country code)
Guest Email
Guest Country (inferred from nationality, also used to set guest language)
Number of Guests (Adults/Children)
Guest Notes
Sub Reservations
Currency
Client ID
Booking.com Direct
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Access Codes
PMS Notes
Guest Profiles
Opt-In Marketing - synced to the Reservation
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Companion
💳 Payments
Room and Tax amounts synced (Paid and Unpaid)
Folio Sync: Duve does not support live folio sync; guest sees last live updated payment from PMS.
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2 Way Sync (from Duve to PMS)
Sync-Out
🟩 Pre Check-In
Uploaded to Guest Profile in Cloudbeds:
First Name
Last Name
Email
Phone
Gender
Address
City
State
Country
Birth Date
Document Type
Document Number
Arrival Time (Check-in Hour)
Reservation Email
Reservation Phone
Comments
Guest Documents (E-Signature, ID/Passport Upload)
Summary Note with all pre check-in answers (including Custom Questions)
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Custom Question field match supported for:
Document Number
Document Issuing State
Document Expiration Date
Birth Date
Gender
🟦 Pre Check-Out
Estimated Check-Out Time
Estimated Departure Time
💳 Guest Billing
Payment for Stay pushed to Guest Folio
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Upsell purchases are itemized, including payment method:
Add to Hotel Bill
Pay by Credit Card
OTA Integrations
Upsells
Early Check-In
Late Check-Out
Room Upgrades
Custom Services
Other Cloudbeds Support
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