Integration Type:
- Basic 2 Way Integration
Features of the Integration
- 1 Way: Sync Room/Rental Information, Future Reservations (Room Allocation, Reservation Dates, Guest Name, Contact Information, Number of Guests)
- 1 Way: Sync Payment for Stay (Total Accommodation) Information to Duve without routing
- 1 Way: Sync PMS Notes to Duve
- 2 Way - Basic: Sync Back Contact Information (Email Address & Phone Number) to the contact fields on the Guest Profile
- 2 Way - Basic: Add a Note with the Pre Check-in summary to the Notes section of the PMS
What we sync?
- Customer’s Room/Rental Information (as long as it exists in the PMS)
- Room Name
- Room Type
- Room Number
- Floor
- Location (Street Address, City, State, Country, Zip Code, Map Coordinates)
- Reservation Information
- Reservation Dates
- Room Allocation (or Room Type allocation)
- Contact information (Name, Phone Number, email address)
- Nationality of guest in the PMS identifies what the country of the guest is and therefore the guest language
- Country by phone is pulled from the country code of the phone number
- Nationality of guest in the PMS identifies what the country of the guest is and therefore the guest language
- Reservation IDs
- Escapia Reservation ID
- OTA Reservation ID
- Booking Source
- Reservation statuses (from the PMS)
- Confirmed
- Owner (if its an Owner Booking)
- Maintenance
- Can create custom reservation statuses in Escapia
- i.e GuestOfOwner
- Can create custom reservation statuses in Escapia
What we push back to the PMS?
Pre Check-in
- Uploaded to Guest Profile in the PMS
- Updated Guest Contact information
- Phone Number
- Arrival Time
- Guest Documents URLs with the Pre Check-in summary
Pre Checkout
- Departure Time
- Pre Check-in Summary Note
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