Escapia Integration Specs

Integration Type

Basic 2 Way Integration

How to Connect

Escapia | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name

• Type

• Unit Number

• Unit Description

• Country

• City

• Street

• Street Number

• Coordinates

• Postal Code

• Area

• Number of Beds

• Bed Types

• Maximum Number of Guests

• Earliest Check-in Time

• Latest Check-out Time

• Tags

• Wifi Name

• Wifi Code

• Codes (Key Code for Apartments)

📅 Sync in Reservation

• Reservation ID

• Second Reservation ID

• Assigned Room

• Reservation Dates

• Booking Source

• Reservation Status

  • Confirmed

  • Owner

  • Maintenance

  • Custom Statuses (e.g., GuestOfOwner) supported in Escapia

• Guest Name

• Guest Phone (Country derived from phone code)

• Guest Email

• Guest Profiles

• Number of Guests

• Guest Notes

• PMS Notes

• Access Codes

• Rate Plan

• Guest ID/Passport Number

• Client ID

💳 Payments

• Payment for Stay

• Note: Duve does not support live folio sync, meaning the guest will see the last live updated payment amount in PMS.

2 Way Sync (from Duve to PMS)

Sync-Out

🟩 Pre Check-In

Uploaded to Guest Profile in Escapia:

• Verified Email (synced to contact field)

• Verified Phone Number (synced to contact field)

• Estimated Check-In Time (Arrival Time)

• Guest Documents (URLs to scanned ID or e-signature)

• Pre Check-In Summary Note (includes custom question responses)

🟦 Pre Check-Out

• Estimated Check-Out Time (Departure Time)

• Pre Check-Out Summary Note

• Note: A comment with a link to the reservation in Duve is included for internal reference (e.g., satisfaction rating visibility)

Access Codes

• Access codes are synced from Escapia when available.
  How to pull Access Codes from Escapia – Duve