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Duve Kiosk Integrations: Key Dispenser Tips, Tricks and FAQ

Paulina
Updated

When is the link to the guest's QR code created?

 
Best Practices Flow:
The QR codes can be sent via the following:

 

Option 1: A dynamic parameter(URL link) in a post in the Guest App

 

Option 2: A 'button' in the Guest App which will lead to the QR code

image (276).png

 

Option 3: A dynamic parameter(URL link) in one the emails/messages

{{KeyDispenserCode}}
 
All Enzo QR codes can be sent to guests via the Key Dispenser Code

This parameter contains a URL that links to a page in the guest app.

Screenshot: This parameter contains a URL that links to a page in the guest app
 
  • When guests click the link it will Navigate them to the guest app and will open a pop-up displaying the QR code.
  • The dynamic parameter is accessible in various communication channels including:
    • Guest App Posts
    • Pre-check-in/Confirmation Emails
    • WhatsApp Messages
    • SMS Messages

FAQ

 
 
Q: How secure is the QR code system?

A: Highly secure! Each QR code contains a unique PMS Reservation Id and Secret key, ensuring only the rightful guest can access their key.

 
Q: What happens if a guest loses their QR code or cannot access it upon arrival?
A: If a guest loses their QR code or has difficulty accessing it, they can request a new one through the Duve guest app. Alternatively, the hotel's front desk can also generate and provide a new QR code through the Duve platform. Always encourage guests to save the QR code link or the actual QR image in a safe and easily accessible place upon receipt.
 

 

 

 

 

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