Guestline Integration Specs

• 2-Way Integration - Live folio sync for Guest billing, check in & check out.

• • 1 Way: Sync Room/Rental Information, Future Reservations (Room Allocation, Reservation Dates, Guest Name, Contact Information, Number of Guests)
  • 1 Way: Sync Payment for Stay (Total Accommodation) Information to Duve 
  • 1 Way: Sync PMS Notes to Duve
  • 2 Way - Basic: Sync Back Contact Information (Email Address & Phone Number) to the contact fields on the Guest Profile
  • 2 Way - Basic: Add a Note with the Pre Check-in summary to the Notes section of the PMS
  • 2 Way - Full: Sync back Payment for Stay record to the Guest Folio
    • Check-in Billing
  • 2 Way - Full: Sync back purchases of upsell services to the Guest Folio
  • 2 Way - Full: Upload Guest Documents (E-Signature & ID/Passport Upload) to Guest Profile

What Duve syncs?

• Customer’s Room/Rental Information (as long as it exists in the PMS)
  • Room Name
  • Room Type
  • Room Number
  • Floor
  • Location (Street Address, City, State, Country, Zip Code, Map Coordinates)
  • Max number of guests
  • Number of beds, toilets
• Reservation Information
  • Reservation Dates
  • Room Allocation (or Room Type allocation)
  • Contact information (Name, Phone Number, email address)
    • Nationality of guest in the PMS identifies what the country of the guest is and therefore the guest language
      • Country by phone is pulled from the country code of the phone number
  • Booking Source
  • VIP Code
  • Rate Plan
  • Reservation statuses (from the PMS)
    • Confirmed
    • Checked-in (In House)
    • Checked-out (Post Stay)
    • Canceled
  • Guest Payment for Stay
    • Room and Tax for the Guest will show on the Payments section (Paid and Unpaid)
    • For example:

Guest Billing with a folio sync to ensure that the guest is getting the most up to date payment amount

- The integration does not support Routing for VCC