Duve Support team will confirm that you can move forward with the connection in Duve.
Automating your Dormakaba Access Codes
The Key Release Automation can be configured based on Reservation Status or based on timing of when the Arrival information is sent to the guest.
Set up for Each Room
Each Door must be allocated to a Door Category after sync
- Each Door connected to a Room must be listed as Guest Door
- To Allow Common Door Access, the door must be listed as Common Door/Entrance
Allow Common Doors
Add any common Doors under 'Allow all guests the keys' to allow the extra access to all guests
To add a door to a specific rental, you may assign it by tags ➝
Go to the
Rooms/ Rentals page in your Duve account and go into each Room/ Rental and assign each key to the corresponding Room under Key Provider.
Save. When the key is saved, the field will be marked in blue.
Done! Your guests will now be able to access their access codes from their Guest App!
Important Information
Handling Early Check-in & Late Checkout:
The guest's time frames are set by default in their Dormakaba account. To allow your guests to book early check-in and late checkout, the time frames in Dormakaba must account for those time frames. Please note that if the time frames in Dormakaba allow the guest to enter earlier than your Earliest Check-in time, the codes in Duve are activated based on the timeframes in Dormakaba.
Stay Dates Changes & Extensions:
The integration supports adjusting the access codes if there are any changes to the guest's reservation dates, extensions, Early Check-in and Late Checkout. Please note that the access code will be changed in this scenario, so guests will need to either receive or be directed to their Guest App to be notified of the new Access code for their room.
Room Reallocations:
The integration supports changing the Guest Access codes for each reservation when the room allocation is changed. When a guest's room allocation is changed, the access code in Duve will be updated to a different value according to the new room allocation.
Important note: Once the room is switched, the code will be different. You will need to send a new message to your guest with the updated codes after allocating the new room. The codes that were sent previously will no longer be relevant.
Manual Enable/Disable Functionality:
To further enhance control over key access, Duve incorporates a manual enable/disable feature through the Reservation/Tasks page. Similar to the functionality of a mobile key, you can now grant or revoke access to their property with a click of a button. This capability ensures optimal security, especially in situations where access privileges need to be altered on short notice. The integration of Duve and Dormakaba E-Code Access empowers the flexibility to manage your properties effectively.
To enable, go to the
Tasks page and click on the Key icon to enable the code. The icon will turn green.
To disable the code, click on the Key icon to revoke.
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