Duve is happy to announce that customers can integrate their TESA Access Codes account to Duve. To enable and connect TESA Access codes, please contact Duve Support. Please note that TESA is a paid feature with an additional charge added to the subscription.
To add TESA in your Duve account, please contact Duve Support or your Customer Success Manager.
Note: Duve supports all TESA versions - 08.01.04 and below.
Overview
The TESA access code integration aims to streamline the process of managing room access for guests. By incorporating TESA’s capabilities into Duve, hosts can generate and manage access codes more efficiently.
The access codes from TESA will appear on the guest's Reservation page in the 'Add Rental / Keybox Code' section of the Reservation.
The codes will be synced from TESA when the reservation is created in the Duve account, with the timeframe set from earliest Check-in time in the account to the latest Checkout hour. When the guest adds their ETA and ETD within the Online Check-in or Checkout respectively, the timeframe that the guest can use the code will be adjusted automatically.
The keys are created when reservation created but the codes will appear according the access codes page in the company info.
The codes in TESA are only active to guests from Check-in time until Checkout time which will match the timeframes listed in TESA. Purchasing Late Checkout through Duve will automatically adjust the timeframes. Purchasing Early Check-in through Duve will not adjust the timeframes in TESA automatically.
Handling ETA Changes: If a guest initially sets their ETA to 8 AM and then changes it to 7 AM, the existing access code will not allow entry. In such cases, the host must check out the guests and check them back in using the Tesa system. This procedure also applies if the earliest check-in time is set by the company settings.
How to Set It Up?
License Purchase
Purchase a license for Integrations & Pin Code from your TESA account
Setup on the TESA side:
You will receive an agent from Duve's Support team to download to the Assa Abloy server to allow Duve access to the rooms. Depending on whether the processor on the keys server computer is 64 or 32 bit, you will receive a different agent.
Please note that the Agent is only supported for Windows 14 and Windows 12.
Login from your TESA Admin user > Go the menu on the top left > select Setup > Select License tab
Check the boxes for Manage pin check in" & "Openow(BLE) Enabled
Under Openow BLE, ensure that the checkbox for Production is enabled.
Create Duve User in TESA OPENOW:
Access the TESA OPENOW platform and create a new operator user for Duve, the user should be level 5.
After you receive the Agent, open the file on the computer with the Keys Server and you will see 4 items.
Click the last file named ‘install.bat’ in order to download the Duve agent
- Then a pop-up will open depending if you’re an Admin on the current computer
- Click yes to install the agent
- Then a black window with the summary will be opened
- If the operation is completed successfully, you will see the Success message. Once you see the Success message, you can close it and you’re done!
In case, you do not see 'operation completed successfully' please reach out to Duve Support with a screenshot of the window that you see.
Connect TESA Lock to your Duve Account
How to set it up?
Go to Settings > Connections > Keys and select Add New, then select "TESA". Add the credentials
The screen will refresh with your TESA Lock connection if successful.
Click to enter the TESA Connection and check that the correct number of doors have synced.
Go to the Rooms/ Rentals page in your Duve account and go into each Room/ Rental and assign each key to the corresponding Room under Key Provider.
| How to assign the doors to the keys |
|
|
Save. When the key is confirmed, the field will be green.
FAQs
Q1: What is the purpose of the TESA access code integration?
- A1: The integration allows hosts to efficiently manage room access codes, automating the process and ensuring seamless guest experiences.
Q2: How do I create an operator user in TESA OPENOW for Duve?
- A2: Access the TESA OPENOW platform and create a new operator user level 5 for managing Duve-related operations.
Q3: What happens if a guest’s room assignment changes?
- A3: The current room authorization will be revoked, and a new authorization will be created for the guest’s new room, ensuring they have the correct access code.
Q4: Can the access codes be generated immediately for last-minute reservations?
- A4: Yes, access codes for last-minute reservations are generated immediately to ensure guests have timely access to their rooms.
Q5: How are changes in check-in times and stay extensions handled?
- A5: The system supports changes in check-in times for Late Checkout and stay date extensions by adjusting the validity of access codes accordingly, without requiring new codes unless absolutely necessary.
Comments
0 comments
Please sign in to leave a comment.