Available Data Points per Webhook Event

Reservation Created

Event: When a Reservation is created in Duve

Available Data Points:

• Reservation ID
• External ID (PMS ID)
• Pre Check-in Link
• sId - Guest App link sId
• PreCheckout Link
• Guest Area Link

Reservation Status Updated - When the Reservation is changed to another status

Available Data Points:

• Reservation ID
• External ID (PMS ID)
• Current Reservation Status
• Current Status - Guest Status
• Status to update - Shows what the original and new Reservation status is
• Source - guest Booking source
• Company Name
• Company ID - Duve Company ID

Online Check-in Status - Can be configured to when Online Check-in status is either updated or done

Available Data Points:

• Reservation ID
• Estimated Check-in time
• First Name
• Last Name
• Passport Uploaded
• Allow opt-in marketing
• Is Quick Action
• Guests Info - 
• Guest Country
• Guest Profiles
• Preferred Language
• Gallery Link - 
• Signed Document Name
• Skipped Signed Document
• Skpped Stay Payment Step
• Paid for Stay
• Need Transport - binary?
• Check-in option
• Estimated Landing Time
• Train station
• Origin
• Flight number
• Flight Origin
• Car
• External ID (PMS ID)
• Human Readable Comment
• Extra Charges
• Checkin Date
• Checkout Date
• Company Data
• External Property ID
• Group Member External ID
• Paid Reservations
• Source - guest Booking source
• Reservation Status
• Human Readable - 
• Link - 
• External Property ID
• Timezone
• Custom Questions Answers
• Guest Category Code
• Verified Adults
• Verified Children
• Verified Babies
• Verified Email
• Verified Phone
• Credit Card Uploaded
• Passport Uploaded
• Arrival By

Online Check-out Status - Can be configured to when Online Checkout status is either updated or done

Available Data Points:

• Reservation ID
• Checkout Score
• Checkout Review
• Property Issues
• Estimated Checkout Date-Time
• Reservation Link
• External ID
• Human Readable
• Source
• Client External ID
• Estimated Checkout Time
• Need Transport
• Company ID - Duve Company ID

Order Status - Can be configured to when Order is either created, refunded or cancelled

Available for all Product Types, including Smart Tools and Custom Products

Available Data Points:

• Reservation ID
• First Name
• Last Name
• Order details - 
• Product Details -
• Room Number
• External ID (PMS ID)
• Human Readable Comment
• Extra Charges
• Checkin Date
• Checkout Date
• Company Data
• External Property ID
• Group Member External ID
• Paid Reservations
• Source - guest Booking source
• Reservation Status
• Human Readable - 
• Link - 
• Refunded Amount - 
• Refund Percentage - 
• Is Child Reservation
• Is Parent Reservation
• External Property API Key - 
• Guest External ID - 
• Client External ID

Guest Document is uploaded - When the guest uploads a document either from the Guest App or Online Check-in, a webhook for each document

Available Data Points:

• Reservation ID
• Link
• Documents
• External ID (PMS ID)
• Guest Area Link
• Client External ID
• Source - guest Booking source
• Company Name
• Company ID - Duve Company ID
• Uploaded Docs Email Sent Index

Guest App opened - When the guest opens the Guest App link

Available Data Points:

• Reservation ID
• External ID (PMS ID)
• Guest Area Link
• Client External ID