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Available Data Points per Webhook Event

Paulina
Updated

Reservation - When a Reservation is created in Duve

Available Data Points:

  • Booking/Reservation ID
  • External ID
  • Pre Check-in Link
  • Guests Info
  • Number of Guests
  • Guests total duration
  • Guest Country
  • Guest Profiles
  • Last Name 
  • Verfied email
  • Verfied phone
  • Verified First Name
  • Verfified Last Name
  • sId - Guest App link sId
  • PreCheckout Link
  • Link opened
  • Check-In Date
  • Check-Out Date
  • Total price
  • Estimated check-in time
  • Estimated check-out time
  • Timestamp
  • Earliest check-in hour
  • Latest check-out hour
  • External Property ID
  • Room number

Reservation Status Updated - When the Reservation is changed to another status

Available Data Points:

  • Booking/Reservation ID
  • External ID
  • PMS External ID
  • External Property ID
  • Current Reservation Status
  • Current Status - Guest Status
  • Status to update - Shows what the original and new Reservation status is
  • Source - guest Booking source
  • Guests Info
  • Number of Guests
  • Verified First Name
  • Verified Last Name
  • Timestamp
  • Company Name
  • Company ID - Duve Company ID
  • Check-In Date
  • Check-Out Date
  • Estimated check-in time
  • Estimated check-out time
  • Earliest Check-in hour
  • Latest Checkout hour
  • Room number

Reservation room-assign - is updated

Available Data Points:

  • Booking/Reservation ID
  • External Id
  • Check-In Date
  • Check-Out Date
  • Room number
  • Current Status
  • Company Id
  • Timestamp
  • Pre check-in Link
  • sId
  • Link opened
  • Reservation Status
  • Status to update
  • PMS External ID
  • Source
  • Company name
  • Estimated check-in time
  • Earliest check-in hour
  • Latest check-out hour
  • Estimated check-out time
  • External Property ID

Reservation details updated - When the guest updates ETA, ETD, or Stay date changed

Available Data Points:

  • Booking/Reservation ID
  • External Id
  • Check-In Date
  • Check-Out Date
  • Room number
  • Current Status
  • Company Id
  • Timestamp
  • Pre check-out link
  • Link opened
  • Reservation Status
  • Company name
  • Estimated check-in time
  • sId
  • Estimated check-out time
  • Earliest check-in hour
  • Latest check-out hour
  • PMS External ID

Online Check-in Status - Can be configured to when Online Check-in status is started, updated, or done

Available Data Points:

  • Booking/Reservation ID 
  • Estimated check-in time 
  • Verified First Name 
  • Verified Last Name 
  • Passport Uploaded 
  • Allow opt-in marketing 
  • Guests Info 
  • Timestamp 
  • External Id 
  • Earliest check-in hour 
  • Latest check-out hour 
  • Check-In Date 
  • Check-Out Date 
  • Airport Landing 
  • Reservation Link 
  • Company Id 
  • Is Quick Action
  • Client External ID 
  • PMS External ID 
  • External Property ID 
  • Source 
  • Guest Category Code 
  • Timezone 
  • Custom Fields Answers 
  • Estimated Check-In Date-Time 
  • Human Readable 
  • Verified Adults 
  • Verified Children 
  • Verified Babies 
  • Verified email 
  • Verified phone 
  • Credit Card Uploaded 
  • Arrival by 
  • Flight origin 
  • Flight Number 
  • Origin 
  • Train station
  • Estimated Landing time 
  • Need Transport 
  • Check-in option 
  • Skip Stay Payment Step 
  • Paid For Stay 
  • Skipped Signed Document 
  • Signed Document Name 
  • Gallery Link 
  • Preferred language 
  • Guest Country 
  • Guest Profiles 
  • Platform referral 
  • Membership indication 
  • Membership type

Online Check-out Status - Can be configured to when Online Checkout status is either updated or done

Available Data Points:

  • Booking/Reservation ID
  • Check-Out Score
  • Check-Out Review
  • Property Issues
  • Estimated Check-Out Date-Time
  • Paid For Stay
  • Skip Stay Payment Step
  • Verified Adults
  • Verified Children
  • Verified Babies
  • Credit Card Uploaded
  • Allow opt-in marketing
  • Room number
  • Guests Info
  • Number of Guests
  • Guests total duration
  • Guest Country
  • Guest Profiles
  • Last Name
  • Verified email
  • Verified phone
  • Verified First Name
  • Verified Last Name
  • Timestamp
  • External Id
  • Reservation Link
  • Human Readable
  • Source
  • Company Id
  • Reservation Status
  • Client External ID
  • PMS External ID
  • Estimated check-out time
  • Latest check-out hour
  • External Property ID
  • Need Transport

Order Status - Can be configured to when Order is created

Available for all Product Types, including Smart Tools and Custom Products

Available Data Points:

  • Booking/Reservation ID
  • First Name
  • Order details
  • Product Details
  • Room number
  • Credit Card Uploaded
  • Allow opt-in marketing
  • Guests Info
  • Number of Guests
  • Guests total duration
  • Guest Country
  • Guest Profiles
  • Last Name
  • Verified email
  • Verified phone
  • Verified First Name
  • Verified Last Name
  • Timestamp
  • External Id
  • PMS External ID
  • Check-In Date
  • Check-Out Date
  • Extra charges
  • Reservation Status
  • Guest External Id
  • Group Member External Id
  • Paid Reservations
  • Source
  • Link
  • Refunded Amount
  • Refund Percentage
  • Is Parent Reservation
  • Is Child Reservation
  • Company data
  • Client External ID
  • Human Readable
  • Human Readable Comment
  • Special requests
  • Host full address
  • External Property Api Key
  • Amount due
  • Item external ID
  • External Property ID
  • Days before Check-In
  • Platform referral
  • App referral

Order status - Can be configured to when Order is cancelled, refunded, requested, denied, expired

Available for all Product Types, including Smart Tools and Custom Products

Available Data Points:

  • Booking/Reservation ID
  • First Name
  • Order details
  • Product Details
  • Room number
  • Credit Card Uploaded
  • Allow opt-in marketing
  • Guests Info
  • Number of Guests
  • Guests total duration
  • Guest Country
  • Guest Profiles
  • Last Name
  • Verified email
  • Verified phone
  • Verified First Name
  • Verified Last Name
  • Timestamp
  • External Id
  • PMS External ID
  • Check-In Date
  • Check-Out Date
  • Extra charges
  • Reservation Status
  • Guest External Id
  • Group Member External Id
  • Paid Reservations
  • Source
  • Link
  • Refunded Amount
  • Refund Percentage
  • Is Parent Reservation
  • Is Child Reservation
  • Company data
  • Client External ID
  • Human Readable
  • Human Readable Comment
  • Special requests
  • Host full address
  • External Property Api Key
  • Amount due
  • Item external ID
  • External Property ID

Guest Document is uploaded - When the guest uploads a document either from the Guest App or Online Check-in, a webhook for each document

Available Data Points:

  • Booking/Reservation ID
  • Link
  • Documents
  • Guests Info
  • Number of Guests
  • Guests total duration
  • Guests Country
  • Guest Profiles
  • Last Name
  • Verfied email
  • Verfied phone
  • Verified First Name
  • Verfied Last Name
  • Timestamp
  • External ID
  • External Property ID
  • Client External ID
  • Source - guest Booking source
  • Company Name
  • Company ID - Duve Company ID
  • Uploaded Docs Email Sent Index

Link opened - When the guest opens the Guest App, Online Check-in, or Online Check-out link

Available Data Points:

  • Booking/Reservation ID
  • Guests Info
  • Number of Guests
  • Guests total duration
  • Guest Country
  • Guest Profiles
  • Last Name
  • Verfied email
  • Verified phone
  • Verified First Name
  • Verfied Last Name
  • Timestamp
  • Link opened
  • External ID
  • Client External ID
  • Membership indication
  • Membership type
  • Estimated Check-In Date-Time
  • Estimated Check-Out Date-Time
  • Current Status
  • Reservation Status

New chat message -  When the host sends or guest sends a message in the Communication Hub

Available Data Points:

  • Booking/Reservation ID
  • Verified email
  • Verified phone
  • Message content
  • Preferred language
  • Timestamp
  • Sent at
  • Sent via
  • Guest chat link
  • Chat ID
  • PMS External ID
  • CRS external Id
  • Room number
  • Author
  • Floor
  • Client External ID
  • External Id

Basic marketing status - is updated

Available Data Points:

  • Basic marketing consent
  • Booking/Reservation ID
  • External Id
  • Check-In Date
  • Check-Out Date
  • Room number
  • Current Status
  • Company Id
  • Timestamp
  • Last Name
  • Verified phone
  • Verified email
  • First Name

External marketing status - is updated

Available Data Points:

  • External marketing consent
  • Booking/Reservation ID
  • External Id
  • Check-In Date
  • Check-Out Date
  • Current Status
  • Reservation Status
  • Company Id
  • Timestamp
  • Last Name
  • Verified phone
  • Verified email
  • Company name
  • First Name

 

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