Duve is proud to present the next generation of Duve AI technology, offering hosts two powerful features: Smart Reply and Smart Priority. Smart Reply enables Duve AI to automatically respond to guest messages across various communication channels, such as SMS, WhatsApp, and Chat. Hosts can choose auto-replying at different levels—Account, Brand, and Specific Conversation. DuveAI aims to provide seamless and efficient guest engagement.
Overview
When activated, suggested answers will be automatically sent to guests, offering a seamless and efficient way to engage with guests. This feature aims to provide hosts with a tailored approach to automation, ensuring conversations align with their preferences and needs.
Duve revamped the SmartReply feature to now support real-time updates even if conversations have already started before content updates. Now, if a post is deleted or updated, the reservation files and conversation threads will seamlessly reflect these changes. This enhancement ensures a more dynamic and responsive communication system, providing hosts with the latest and most accurate information throughout the guest interaction.
Factors that contribute to the responses: (Clients will be able to test and preview the AI Auto Send here: DuveAI - How to test the AI Agent)
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- Settings
- Rooms
- Reservations
- Guest App posts
- Info Boost
❗Important Limitations❗
The AI has been restricted from answering questions about the following actions:
- Communicate or assign tasks to other team members or staff.
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Execute physical or digital actions requiring staff involvement or access to internal systems such as email or reservation systems.
- Note: If there is an upsell about a free service or breakfast, the AI will be able to answer the guest and prompt them to purchase the service.
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Restricted Categories:
- Reservation Info Inquiry
- Reservation or Order Status
- Payment Validation
- Email Receipt Confirmation
- Booking Conditions
- Cancellations
- Billing Issues
- Refunds
- Invoice Requests
- Technical Support
- Complaints
- General Guest Payments questions
How to Set It Up
Navigate to Settings ➝ Communication ➝ SmartReply. Please note that DuveAI must be set up by brand.
Enable SmartReply mode by changing 'Disabled' to 'Enabled':
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- Under the SmartReply toggle, find the different options for enabling the AI.
- Enabled - This will allow the AI agent to respond automatically on the same channel where the guest message was received.
- Test mode - The AI will be available in your guest app but not live for your guests
Configure content for the DuveAI to use in their responses:
- Ensure that the Guest App posts are up to date and related to the correct rentals/brands
- Recommended: Add the FAQ template post to your Guest App and fill in the answers
- Optional: Configure the Info Boost
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- Add information to the Info Boost which does not exist in your Guest App
- Example: Specific policies about cleaning hours etc.
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See instructions here for testing your DuveAI setup.
DuveAI feedback per message:
Duve enables hosts to provide immediate feedback on AI-generated responses in each message. By systematically capturing staff reactions to AI responses, this capability gathers crucial feedback to enhance the AI's communication accuracy and effectiveness.
To rate Duve AI, click the 'thumbs up' or 'thumbs down' 
icons if the sentiment was recognized properly.
icons if the sentiment was recognized properly.The icons are clickable and you can select one of them in order to approve or reject Duve AI's rating.
If giving a positive rating, there is no further feedback prompt.
If giving a negative rating, a comment window will open to add feedback about Duve AI.
For more general information and pricing, please see: DuveAI
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