Credit Guard PSP Integration

With Duve’s new Credit Guard integration, hotels can now collect payments, holds, and refunds directly through Duve using their existing Credit Guard setup. This means smoother online check-in, easier upsell payments, and a more localized payment experience for guests.

Overview

The Credit Guard integration enables properties that use this PSP to automate payment flows within Duve fully. Once connected, Credit Guard becomes available anywhere Duve processes payments, such as online check-in, upsells, and pre-checkout charges.

The integration supports:

• Guest Billing: Payment for stay

• Upsells By Instant Booking and Require Approval

• Capture of holds during online check-in

• Token on the card

• Installments Payments  - Check-in Billing - Installments (תשלומים) for Pelecard and CreditGuard - only available in Israel

Note: Credit Guard PSP is only available for Hosts in Israel.

How to Set It Up

1. Go to Settings > Billing > Your Plan

2. Click 'Enable with' under 'Collect Credit Card payment'
   

3. Select "Credit Guard":
   

4. Enter your Credit Guard credentials, provided by Credit Guard's Support Team:

   • Username and Password

   • Base URL

   • Merchant ID

   • Terminal number

   
   

    

5. Once saved, Credit Guard becomes active for that brand or hotel. This setup supports multi-terminal configurations, so each environment can use the correct terminal as needed.

Card Tokenization & Reuse for additional hold: 

• Hosts are able to request an additional hold for incidentals in the check-in page under the guest billing page in the settings section. (see image below for the guest and above for the host). 
  • Hosts are able to configure whether the additional hold will be a fixed or a percentage of the reservation cost. 

FAQs:

Q: How long is the expiration of the iFrame?

A: The iFrame will be ready to use for 10 minutes from opening. After 10 minutes, the iframe will expire and any credit card number that is entered will error. To regenerate the iframe, the guest may close the iframe and click "Pay" to regenerate it.

Q: Can guests reuse their card without entering the details again?

A: Yes. After the first payment, Duve saves a secure token and masked card details. If more charges are needed and they fall within the authorized hold, no additional action is required from the guest.

Q: What happens if extra charges exceed the authorized hold?

A: Duve will automatically trigger a new Credit Guard payment window so the guest can approve the additional amount.

Q: Can I manage refunds directly from Duve?

A: Yes. You can issue full or partial refunds from the reservation page. Each refund action is logged with the user and timestamp.

Q: Will transactions appear in both Duve and the Credit Guard dashboard?

A: Yes. All transactions processed through the integration will show in both systems.

Q: Is this integration compatible with Optima PMS?

A: Yes, the Credit Guard integration works seamlessly with Duve’s Optima connection.

Q: Do I need separate terminals for each hotel or brand?

A: If your account uses multiple terminals, Duve supports configuring terminals per brand, so every property can use the correct setup.