- Guest Billing
- Additional Hold
- Upsells
- Preauthorization
- Note: Duve does not support a PreAuthorization of '0 euro' which would be used to take a token on the card.
- Direct Charges
Overview
When connecting Worldline to your Duve account, a host will be able to track direct charges and preauthorizations on the guest's cards.
For Upsells that require Approval, a Host can approve directly from the platform. Approval confirmation from Worldline can take up to 24 hours to confirm that the charge was successful. Until an upsell is approved, a hold is placed on the card for the amount requested. The duration of the total hold time on the card is dependent on the contract with Worldline.
How to Set it Up?
Retrieve Credentials from Ingenico

Setup in Duve
- Add your PSPID to the ‘Merchant ID’ field*
- Add your Key to the ‘API Key ID’ field*
- Add your SECRET API KEY to ‘SECRET API KEY’ field*
- Add your Company Name to ‘Company Name’ field*


Webhooks Settings for the Worldline Account

The Guest Experience


Operations:
To view the transactions in your Ingenico account, go to Operations > View Transactions. Each transaction will have its own page but in the main list you will see the most recent status. When you enter the transaction, you will see the Authorization Logs at the bottom.
Merchant Reference Number is in the URL of the Orders page
PMS External ID is sent to the Merchant Parameters section of each transaction


Logs:
'Capture Request' sent indicates when the Host approved the upsell
'Request Approved' indicates when Duve received confirmation from Worldline that the amount was successfully captured.
If an order is approved multiple times, an 'Order updated' error will show in the logs.
Troubleshooting
- If the iFrame does not close, your Webhook URL from Duve is not set properly on your Worldline account.
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