Global Blue Integration

Supported Payment Features

• Immediate Payment – Debit transactions
• Preauthorization – Upsells Payment requires approval; automatically released after 7 days
• Refunds – Full and partial refunds supported

• Canceling pre-authorizations manually (they expire automatically)
• Additional hold or instance hold transactions for Guest Billing
• Authorize and hold in Guest Billing
• Token on the Credit Card

💳 How to Set It Up

Step 1: Gather Your Credentials

Connect Global Blue in Duve

1. Navigate to Settings > Billing in Duve.
2. Scroll to the Credit Card Payment section.
3. Select Global Blue as your provider.

• Username
• Password
• API Key
• (Optional) Support Signature - enable the toggle if Global Blue Support team
• Shared Secret – mandatory if a signature is required by Global Blue Support team

💡 Technical Behavior

• Payments are processed through a hosted iFrame embedded in Duve’s flow.

🔁 Callback & Receipt Handling

• Duve listens for transaction callbacks from Global Blue to confirm payment status.
• The value received is parsed and displayed on the guest’s reservation page.

FAQ:
 

1. Do immediate transactions (payments) appear in the hotel’s Global Blue account or bank account right away?
   • It will be displayed on the Global Blue Merchant Portal straight away. If the Funds is T + 1, this means transactions taken on Monday, will be hitting the hotel bank account on Wednesday. Global Blue settles merchants on  Monday to Friday only (Excluding public holiday).
2. Are there any additional commissions from Global Blue associated with using online payments, whether processed as immediate charges or pre-authorizations?
   • There will be a commercial agreement between Global Blue and the hotel for eCommerce payments. Global Blue uses Cost Plus % pricing, where the cost of the transaction is passed on to the hotel with a margin added on top. If hotel is already a Global Blue merchant, they will understand this model.
3. To connect the Global Blue account, the hotel is required to provide a username, password, and API key. Could you please confirm where hoteliers can retrieve this information within the Global Blue system?
   • When a hotel reaches out to Global Blue for eCommerce onboarding, Global Blue will create the MID, username, password, and API key. Then Global Blue will either pass it on to the hotel to be passed to Duve. 2-3 weeks turn around for new eComm credentials.