Quick Check-Out Flow

Overview

The Quick Check-Out flow provides a fast and simplified way for guests to complete their check-out when the only required action is payment or confirming that everything is already settled.
Instead of going through the full Online Check-Out process, guests using the Guest Check out billing link are redirected straight to payment (if needed) or directly to a confirmation screen.

This feature is ideal for properties that want to reduce friction, offer a smoother exit experience, and trigger automated post-checkout messages.

*Note that a prerequisite for this flow is an integration with a payment processor for credit card connection. 

How the Quick Check-Out Works

1. Guest experience

Guests enter the Quick Check-Out flow only when they access the system using the "Guest Check out billing link" dynamic parameter.

This link can be sent via:

• Automated pre-checkout messages

• Manual communication from the host

• Any custom workflow where the host chooses to share the link:

  

2. When Payment Is Required

If the guest still has an outstanding balance, they are redirected immediately to the secure payment page.

Key details:

• No additional steps or questions are shown

• Once the payment is successfully completed, the guest is taken to the new confirmation screen

3. When No Payment Is Required

If the guest does not owe a balance (because it was already paid or there was none to begin with), they are taken directly to an “You’re All Set!” confirmation page:

The above page includes:

• The property logo

• A short confirmation message

• A button to return to the Guest App

  *This page is not part of the standard Online Check-Out wizard.

New Trigger: “Guest Completed Quick Check-out”

A new scheduled message trigger is available to help hosts automate follow-up communication.

When does it fire?

The trigger fires only when a guest reaches the Quick Check-Out confirmation page (“You’re All Set!”).

It does not activate based on actions inside the regular Online Check-Out wizard.

What can hosts use it for?

This trigger is ideal for:

• Sending post-checkout instructions

• Sharing recommendations and local services

• Requesting reviews or ratings

• Offering loyalty or return-stay promotions

• Update reservation status in PMS

Configuration is done directly inside the Scheduled Messages settings.

How Quick Check-Out Interacts with the Standard Online Check-Out

Quick Check-Out is treated as separate from the regular Online Check-Out process.

This means:

• Completing Quick Check-Out does not count as completing the normal Online Check-Out

• Reporting, automation, and flows tied to the standard check-out remain unaffected

FAQ

Q: Do guests need to complete the full Online Check-Out to use this?

A: No. Guests bypass the entire Online Check-Out wizard when they use the billing link.

Q: Is the Quick Check-Out always shown to guests?

A: No. It only appears when the guest accesses the system using the Guest Check out billing link.

Q: Will guests see feedback questions or confirmations?

A: No. Quick Check-Out skips all additional steps and goes directly to payment or confirmation.

Q: Does Quick Check-Out also update the PMS?

A: Yes. When the guest reaches the confirmation page, Duve triggers a PMS status update (if supported by the PMS).

Q: Can hosts still send a post-checkout message?

A: Yes. Hosts can configure a scheduled message using the new “Guest Completed Quick Check-out” trigger.