Overview

The Opentec Integration enables properties in Dubai to automatically submit required guest information to the Dubai Police Protel system through Opentec, a certified regulatory reporting provider.

This integration allows properties to comply with Dubai’s regulatory requirements directly from Duve by securely transmitting guest information and identification documents once a reservation reaches a configured status.

After the integration is configured, Duve automatically prepares and submits the required guest data, helping properties maintain compliance while reducing manual reporting work.

Before You Begin

To use the Opentec integration:

The Regulatory Reporting – Opentec feature must be enabled for your account. Please contact Duve's Support Team or your dedicated Customer Success Manager for more information.

You must have Opentec credentials, including:

• User ID
• Password
• Property identifier
• Authentication URL

Note: The integration can currently be used only for properties located in Dubai.
 

How to Set Up

Go to Settings > Connections > Regulatory Reporting

Select Add New Connection

In the Provider dropdown, select Opentec

Enter the required connection details:

• User ID
• Password
• Property
• Brand
• Submission Trigger (Reservation Status)
  • Select which PMS status triggers the submission
• Authentication URL

Note: Only one Opentec connection per brand can be created.

Guest Experience 

Once Opentec regulatory reporting is enabled, additional fields and document requirements appear in the guest Online Check-In flow.

During the Document Upload step, guests must select a document type.

Guests can upload a passport as part of the identity verification process. 

Upload passport photo front-side only

Guests who are Dubai residents can upload their UAE Emirates ID.

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For more information on MRZ Verification see here.

After a successful document scan, guests will be asked to provide additional document details:

Once the guest provides the required details, they will be navigated to the list of guests to select the next guest if applicable.

Guests have up to three attempts to successfully upload and scan their document.

Viewing Submission Status

Hosts can monitor submission results directly from the Reservation Log. Navigate to Dashboard > Reservations.

Each guest will have a separate entry showing the submission status.

Example success log

The application for the regulatory reporting program has been submitted and approved for [Guest Name].

Example failure log

The application for the regulatory reporting program has been submitted and failed for [Guest Name], due to code [error code – description].

If a submission fails, the host also receives an email notification.
 

FAQ

Can I create multiple Opentec connections?

No. Each brand can have only one Opentec connection.

When is guest data sent to Opentec?

Guest data is sent when the reservation reaches the Submission Trigger status configured in the Regulatory Reporting settings.

What documents can guests upload?

Guests can upload:

• A Passport, or
• A UAE Emirates ID (front and back).

What happens if the submission fails?

If the submission fails:

• A failure log entry appears in the reservation.
• The host receives an email notification.
• The error message from Opentec explains the reason for the failure.

Is this feature available for properties outside Dubai?

No. The Opentec regulatory reporting integration currently supports Dubai regulatory requirements only.