For any service that is created in Duve that you would like to send back information to Mews, here is what must be added from Mews so that it will correctly sync back.
Each Payment for Stay & Upsell in Duve requires a service (do not create a Product within a service). To sync upsells back to Mews as a Product, Sync Upsells back to Mews as a Product.
How to Set It Up?
2 items to set up:
- Billing Identifier
- Payment Methods in the Mews account
To set up the Billing Identifier
In Mews, go to Settings:
Go to Menu>Services.
Create an Additonal Service, not a Bookable Service.
Add the Name of the Additional Service and save.
Add the Name of the Additional Service and save.
Copy URL of the page after Detail/“….“. The Highlighted section in Step 2 is the Billing Identifier.
Go to Guest Billing > Advanced options and add in the field Billing Identifier.
Note: Please ensure that this is added per brand/Mews connection in order for the payments to be synced.
To set up the Payment Methods
- Go to the Main menu > Settings > Property > Finance > Accounting Configuration.
- Under External payment types, choose the payment methods that want to have available.
- The following list must be added:
- Visa
- Mastercard
- Amex
- Diners club
- The following list must be added:
You’re done!
Important Notes:
- The price of the service in Mews must be set to 0€ so that the price does not duplicate in Duve.
- The service will not show on the main billing page, only on the Guest Profile in the Folio.
For Amount due to show in Duve Reservation :
Duve performs a live folio sync in the following scenarios:
1. When the guest lands on the “stay payment” page during Online Check-in.
2. When the host clicks on “sync payments”.
3. When the host sends a message with a placeholder of the {{totalPrice}} or {{rentPrice}}.
Comments
2 comments
Would Duve be able to perform a live folio sync with Mews more often than the above scenarios? The time between a guest doing online check in to actually checking in could be a long time. In order to reduce manual work for staff, and to automate key being released without a balance owing, we need the mews folio to be synced more often than the 3 scenario's above!
I 2nd the above comment.
we can go into each induvial reservation and sync the payments but out guests book 1 - 2 years in advance and in that time there break changes and the price changes with it.
with over 40,000 guests coming every year syncing each booking is a time consuming effort for the staff after each little change, and without doing the manual syncing the guests price and or package is incorrect leading to emails firing when not needed and the guest calling to confirm which in turn leads to more staff time.
What I feel is needed is a sync all button on the interface of duve or even in the back end settings which will sync all of the guests folios which can then be a 1 time a day task for staff rather than what is happening at the moment.
Please please help with this.
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