Nuki Mobile Keys | How to Connect – Duve

This article explains the steps required to integrate Duve with your Nuki account. In order to begin, you must have an active Duve account with the Nuki Integration added to your subscription. To inquire about adding Nuki and pricing, please contact our Support team.

Duve's Nuki integration is supporting all Smart Locks and KeyPads.

Please note: each Door must have an active Smart Hosting subscription

Overview

Nuki keys integration releases the mobile keys depending on your configuration of automatic key release time in your Settings.

The Nuki codes must be created manually on Nuki by the host for the codes to be synced to the corresponding Duve reservations. Duve recommends that the host will create codes for each reservation limited to the stay dates, so that each guest will have a unique access code for their reservation.

The Mobile Key will only work on the door from the guest's Check-in to Checkout day. The Earliest time that the guest will be able to enter the room with the code will be based on the timings set in Nuki (if relevant).

Guest Usage

Guests will be required to download a Native App to their phones in order to use the mobile keys. When guests receive the notification that the key is ready, they will be lead to the page in the Guest App titled 'Room Key' where they will see their Room key and any common doors that are available to their reservation.

How to Connect:

Go to the Key Providers page and select Nuki:

The page will refresh and forward

The customer will add their username and password to Duve and then allow permissions to access:

The customer will then be asked to provide permissions to Duve to pull information from Nuki:

Key Provider Setup

Set up the Auto release by Reservation status:
1. Should be set to either the ‘Confirmed’ or the ‘In-House’ reservation status
  1. The keys will only be able to unlock the door when the guest’s reservation shares the reservation status

To allow extra door access, to common doors for example, you can set that those doors will automatically be available to your guests. Or you can allow the doors based on tags

At the bottom you will have a table which lists all your door keys and which Door Category they belong to.

Go to the Room and you will see a section labeled ‘Key Provider’. Select Nuki as the Key Provider and then select which key you would like to assign to the door.

How to assign the doors to the keys

Once the guest door has been added to the room, the key is ready to use!

Code Release Logic:

Access Codes:

Access codes are released by Arrival Email, SMS or WhatsApp
- Access Codes section will show in the Guest App

Mobile Keys:

Mobile Keys are only available between Check-in day and Checkout Day
Check-in Logic
- Guests can only begin to access the mobile key from the Guest App on Check-in day - no conditions or limit
Checkout Day Logic
- The system checks Account ETD vs. Guest Checkout ETD - all keys will be shut off from access either at Account ETD (Checkout Basic Settings)
  - OR the system will allow the guest to use the access codes if they have a confirmed Late Checkout on Duve
  - The guest's access codes to their room will still be available later than the latest default checkout hour only if they have a confirmed Late Checkout

Setup of Access Codes in Nuki:

- Each access code must be aligned properly with the reservation in Duve in order for the codes to show properly
- Reservation Dates in Duve:
- Code:
- Specific Code Release/Activation time must be managed in Nuki
  - If Access code is punched into Keypad before Activation time, the keypad will not respond

Logs in Nuki will reflect:
- Which key type was used - either mobile key or the keypad -
- Which action occurred - Lock or Unlock

Duve Reservation Logs:

Reservation Logs will show each action to lock and unlock the door

Early Check-in and Late Checkout logic:

If ETA and ETD are earlier/later than code release time, the system overrides the ETA and ETD of the code and releases the key anyway

The Guest Experience:

To open the door, guest must be:

in vicinity of the door
Tap button to open
Door name listed at top of the button
If there are multiple doors (i.e Common doors and a guest door), the guest will see multiple buttons with door names to open doors

To lock the door:

Note: All doors with this UI must be locked on order for the door to lock!

Access Codes post on Guest App:

Inside the post:

Important:

Coordinates of Hotel, Room or VR/Rental must match the Coordinates of the Device in Nuki or else it will not work