In this article, we will go over the Canned Responses feature for your guests' online check-in and Communication wizard.
The Canned Responses feature allows you to create easily accessible answers and information to quickly respond to your guests.
Things to Note:
It is important to send your guests the needed information at a suitable time. For that, we present you the Duve Canned Responses. In order to optimize your time and answers, you are able to send your guests a pre written "Canned Response" which will include all of the information regarding their questions.
When guests ask about Parking, Spa, or any common question you can reply directly with your canned responses. In addition, the dynamic parameters on the right side of the text will help make a personalized message, with the reservation and property details.
Last, you can separate your canned responses per brand, meaning you can choose the specific responses which will show for team members for each property.
In that way, you can choose where to show each response to users on the Communication Hub.
Canned Responses can be created and added in the conversation with guests.