Broadcast Messaging

Broadcast Messaging & Filters

For example, if there is a marathon on Sunday morning, you would like to broadcast a message to all the guests departing to notify them of the traffic and street closures.

How to set it up?

Go to your Communication Hub

Click on Outbound Messaging depending on which group of guests you would like to message.

Click 'Select All' or you can add filters to segment the message to your guests.

Draft the message in the Chat box using dynamic parameters to personalize the message to each guest.

Select the communication channel you would like to use.

If your guests are missing valid Phone Numbers, Duve will let you know that we will send the message via Chat/Email.

Click Send to send the message to all reservations that were selected. 

Avoiding Duplicate Messages

Some guests appear on more than one reservation, which means the same phone number or email address can be selected more than once in a single broadcast. To prevent a guest from receiving the same message multiple times, Duve sends only one message per unique phone number or email address.

After you click 'Select All', if Duve detects that some of the selected reservations share a phone number or email address, you will see a 'Deselect duplicates' option. Click it to remove the duplicate selections so that each contact receives a single message.

This applies across SMS, WhatsApp, and Email - one message per unique contact, regardless of how many reservations that contact is attached to.