Exclude Words and Phrases from Auto-Translations

Duve's translation engine helps you reach guests in their own language, but automatic translations don’t always get it right—especially when it comes to brand names, restaurant titles, or property-specific terms.

To help hosts maintain brand consistency and avoid mistranslations, Duve now allows you to exclude specific words or phrases from translation, or even set custom translations per language.

✨ What is the “Exclude Words” Feature?

This feature allows you to:

• Add specific words or phrases to a “Do Not Translate” list.

• Ensure guest-facing content always keeps the original form of these words.

• Optionally, define custom translations per language.

• Applied All guest content: Chat, Upsells, Guest App Posts, Online Check-in.

How to Set it Up?

1. Go to Settings > General > Content Translations

2. Open the new section: “Exclude & Custom Translate”

➕ How to Add a Word to the Exclusion List

1. Type the word or phrase in the input field (3+ characters).

2. Click “Add”

3. The word will be:

   • Added to the list

   • Automatically excluded from auto-translation

   • Replaced in existing content with its original (non-translated) version

⚠️ You cannot add a word that already exists in the list, or is less than 3 characters.

✏️ Managing Words: Edit, Delete, or Add Custom Translations

Click the three-dot menu next to any word on the list to:

1. Delete

Remove the word from the exclusion list. → The system will revert to auto-translating that word in all content.

2. Edit

Update the word or phrase (e.g., change “Vertigo” to “Vertigo Bar”). → This will update the word across all guest-facing content.

3. Add Custom Translation

Click 'Add Custom translation' to add definitions for specific languages.

🌐 Where This Applies

Your exclusion list affects all guest-facing content, including:

• Pre-check-in

• Guest App

• Scheduled messages

• Upsells

• Chat

• Posts

🔁 What Happens Behind the Scenes?

• When a word is added: Duve automatically scans existing content and reverts the word to its original version in every language.

• When a word is deleted: Duve re-enables automatic translation for it.

• When a custom translation is added: That translation overrides the auto-translation for that language only.

❓ FAQ

Q: Can I add multiple words or phrases at once?

A: Not yet. You must add them one at a time.

Q: Can I exclude short words like “at” or “it”?

A: No, the system only accepts words with 3 or more characters.

Q: What if a word has multiple meanings (like “Book” or "Floor")?

A: The system will exclude it in all contexts, so use with caution. Consider using custom translations for better clarity.

📝 Final Tips

• ✅ Use this feature to protect your brand and reduce translation-related guest confusion.

• ⚠️ Be mindful of multi-meaning words that could create ambiguity.

• 💡 Combine exclusions with custom translations for best results in tricky languages (e.g., Thai, Japanese).