MiniHotel Integration Specs

2 Way Integration

How to Connect

MiniHotel | How to Connect – Duve

Overview of the Integration

1 Way Sync

• Sync Room/Rental Information

• Sync Future Reservations (up to 4 months in advance of checkout date)

• Sync Payment for Stay (Total Accommodation) Information to Duve

• Sync PMS Notes to Duve

2 Way Sync

• Basic: Sync Back Contact Information (Email Address & Phone Number) to the contact fields on the Guest Profile

• Basic: Add a Note with the Pre Check-in summary to the Notes section of the PMS

• Full: Sync back Payment for Stay record to the Guest Folio

• Full: Sync back purchases of upsell services to the Guest Folio

• Full: Upload Guest Documents (E-Signature & ID/Passport Upload) to Guest Profile

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name

• Room Type (Unit Type)

• Room Number (Unit Number)

• Room Description

• Floor

• Location (Street Address, City, State, Country, Zip Code, Map Coordinates)

🗓 Sync in Reservation

• Reservation Dates

• Assigned Rooms

• Reservation ID

• Booking Source

• Reservation Status (Custom reservation statuses can be created in MiniHotel)

• Guest Name

• Guest Phone (Country inferred from phone code)

• Guest Email

• Guest Address

• Guest Nationality (used to assign Guest Language)

• Number of Guests

• Guest Notes

• Sub Reservations

💳 Payments

• Guest Payment for Stay

  • Room and Tax amounts will show in Duve's payment section (Paid and Unpaid)

• Folio Sync: Live

• Routing for VCC is not supported

2 Way Sync (from Duve to PMS)

What We Push Back

📉 Pre Check-In

• Verified Email

• Verified Phone

• Estimated Check-In Time

• Reservation Payment

• Personal Details Updates (On Comments)

• Custom Questions:

  • Name

  • Address

  • Birth Date

  • Nationality

  • Document Type & Number

  • Zip Code

• Guest Documents (E-Signature, ID document scans)

• Room Upgrades (As an Order)

• Custom Services (As an Order)

• Update Reservation

• Pre Check-In Summary Note (includes custom question answers)

📍 Pre Check-Out

• Estimated Check-Out Time

• Reservation Payment

• Authorization Claim (syncs to folio)

• Pre Check-Out Summary Note

• Link to Duve reservation page (for Satisfaction Ratings)

Upsells

• Room Upgrade (Supported)

• Custom Product (Supported)

• Guest Billing (Supported)

• Check-in Payment (Supported)

• Additional Hold (Supported)

• Check-out Payment (Supported)

Not Supported:

• Early Check-In

• Late Check-Out

• Transportation

How to sync Upsells back to MiniHotel – Duve

Payment Sync & Sub-Folio Support

• Duve supports pushing payments to sub-reservations if sub-folio sync is enabled in both Duve and MiniHotel.

• If enabled:

  • Each reservation receives its respective payment

  • Guest can pay per unit (vs. full total on main reservation)

• If not enabled:

  • Payment is assigned only to the main guest folio

MiniHotel | Connect & Sync Page Setup – Duve

OTA Integrations

• Booking.com OTA Integration