MiniHotel Integration Specs

2 Way Integration

How to Connect

MiniHotel | How to Connect – Duve

Overview of the Integration

1 Way Sync

• Sync Room/Rental Information
• Sync Future Reservations (up to 4 months in advance of checkout date)
• Sync Payment for Stay (Total Accommodation) Information to Duve
• Sync PMS Notes to Duve

2 Way Sync

• Basic: Sync Back Contact Information (Email Address & Phone Number) to the contact fields on the Guest Profile
• Basic: Add a Note with the Pre Check-in summary to the Notes section of the PMS
• Full: Sync back Payment for Stay record to the Guest Folio
• Full: Sync back purchases of upsell services to the Guest Folio
• Full: Upload Guest Documents (E-Signature & ID/Passport Upload) to Guest Profile

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name
• Room Type (Unit Type)
• Room Number (Unit Number)
• Room Description
• Floor
• Location (Street Address, City, State, Country, Zip Code, Map Coordinates)

🗓 Sync in Reservation

• Reservation Dates
• Assigned Rooms
• Reservation ID
• Booking Source
• Reservation Status (Custom reservation statuses can be created in MiniHotel)
• Guest Name
• Guest Phone (Country inferred from phone code)
• Guest Email
• Guest Address
• Guest Nationality (used to assign Guest Language)
• Number of Guests
• Guest Notes
• Sub Reservations

💳 Payments

• Guest Payment for Stay
  • Room and Tax amounts will show in Duve's payment section (Paid and Unpaid)
• Folio Sync: Live
• Routing for VCC is not supported

2 Way Sync (from Duve to PMS)

What We Push Back

📉 Pre Check-In

• Verified Email
• Verified Phone
• Estimated Check-In Time
• Reservation Payment
• Personal Details Updates (On Comments)
• Custom Questions:
  • Name
  • Address
  • Birth Date
  • Nationality
  • Document Type & Number
  • Zip Code
• Guest Documents (E-Signature, ID document scans)
• Room Upgrades (As an Order)
• Custom Services (As an Order)
• Update Reservation
• Pre Check-In Summary Note (includes custom question answers)

📍 Pre Check-Out

• Estimated Check-Out Time
• Reservation Payment
• Authorization Claim (syncs to folio)
• Pre Check-Out Summary Note
• Link to Duve reservation page (for Satisfaction Ratings)

Upsells

• Room Upgrade (Supported)
• Custom Product (Supported)
• Guest Billing (Supported)
• Check-in Payment (Supported)
• Additional Hold (Supported)
• Check-out Payment (Supported)

Not Supported:

• Early Check-In
• Late Check-Out
• Transportation

How to sync Upsells back to MiniHotel – Duve

Payment Sync & Sub-Folio Support

• Duve supports pushing payments to sub-reservations if sub-folio sync is enabled in both Duve and MiniHotel.
• If enabled:
  • Each reservation receives its respective payment
  • Guest can pay per unit (vs. full total on main reservation)
• If not enabled:
  • Payment is assigned only to the main guest folio

MiniHotel | Connect & Sync Page Setup – Duve

OTA Integrations

• Booking.com OTA Integration