MiniHotel Integration Specs
Integration Type:
- 2 Way Integration
Features of the Integration
- 1 Way: Sync Room/Rental Information, Future Reservations (Room Allocation, Reservation Dates, Guest Name, Contact Information, Number of Guests)
- 1 Way: Sync Payment for Stay (Total Accommodation) Information to Duve
- 1 Way: Sync PMS Notes to Duve
- 2 Way - Basic: Sync Back Contact Information (Email Address & Phone Number) to the contact fields on the Guest Profile
- 2 Way - Basic: Add a Note with the Pre Check-in summary to the Notes section of the PMS
- 2 Way - Full: Sync back Payment for Stay record to the Guest Folio
- 2 Way - Full: Sync back purchases of upsell services to the Guest Folio
- 2 Way - Full: Upload Guest Documents (E-Signature & ID/Passport Upload) to Guest Profile
What we sync?
- Customer’s Room/Rental Information (as long as it exists in the PMS)
- Room Name
- Room Type
- Room Number
- Floor
- Location (Street Address, City, State, Country, Zip Code, Map Coordinates)
- Reservation Information (Note: Reservations will only sync up to 4 months in advance of Checkout date.)
- Reservation Dates
- Room Allocation (or Room Type allocation)
- Contact information (Name, Phone Number, email address)
- Nationality of guest in the PMS identifies what the country of the guest is and therefore the guest language
- Country by phone is pulled from the country code of the phone number
- Nationality of guest in the PMS identifies what the country of the guest is and therefore the guest language
- Booking Source
- Reservation statuses (from the PMS)
- Custom Res statuses can be created in Minihotel
- Guest Payment for Stay
- Room and Tax for the Guest will show on the Payments section (Paid and Unpaid)
- For example:
What we push back to the PMS?
Pre Check-in
- Uploaded to Guest Profile in the PMS
- Updated Guest Contact information
- Phone Number
- Arrival Time
- Guest Documents (E-Signature, ID document scans)
- Summary Note with all Pre Check-in information that was filled (Custom Questions answers are included in this)
- Guest Billing (Payment for Stay)
- Upsell purchases updated to guest folio - each are itemized with payment type
- Add to Hotel Bill
- Pay by Credit Card
Pre Checkout
- Departure Time
- Payment For Stay
- Claim of authorization will sync back to folio
- Note with link to reservation in Duve (to see Satisfaction Ratings)
How to set up Upsells including Early Check-in, Late Checkout, Room Upgrades and custom services
- Each service in Minihotel will have an item code (can be any character item ex. 1234)
- Add the item code to the Billing Identifier section on the Upsell
- Supported services to integrate back to Minihotel:
- Custom product
- Room Upgrade
- Guest Billing
- Check-in payment
- Additional hold
- Check-out payment
- Not supported services to push back to Minihotel:
- Early Check-in
- Late Checkout
- Transportation
Payments Sync setup/Folio split
On the connect & sync page in Duve we can open the permission for Mini hotel users to allow sub folios reservations sync, this means that if there is a split on primary reservation and the sub reservation the payment will be pushed to each reservation individually in Duve rather then the primary reservation and the guest can decide whether to pay the full amount or push the amount to the sub reservation
For the payment to then push to Mini hotel, this method needs to be enabled on Mini hotel to support sub folios and not just the main guest folio
This is how it will look when it is not supported:
This is how it will look when it is supported:
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