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Hostify Integration Specs

Nikki S
Updated

Integration Type

1 Way Sync + 2 Way via Webhooks (Developed by Hostify using Duve's API)

Note: This integration is maintained by the Hostify Partnerships and Integrations team. Any updates or fixes must be handled directly by Hostify.

How to Connect

Hostify | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

  • Rental Name

  • Rental Type

  • Room Number

  • Floor

  • Location (Street, City, State, Country, Zip Code, Coordinates)

  • Number of Bedrooms

  • Bed Types

  • Number of Bathrooms

  • Maximum Number of Guests

  • Minimum Check-In Time

  • Maximum Check-Out Time

🗓 Sync in Reservation

  • Reservation Dates

  • Rental Allocation / Rental Type Allocation

  • Reservation ID

  • Second Reservation ID

  • Airbnb ID

  • Booking Source

  • Booking Source Second Label

  • Reservation Status (e.g., Confirmed, Canceled)

  • Guest Name

  • Guest Phone Number (Country inferred from phone code)

  • Guest Email

  • Guest Nationality (used to infer guest language)

  • Number of Adults

  • Number of Guests (Total)

  • Guest Notes

  • Membership

  • Booking Agent

  • Rate Plan

  • Sub Reservations

  • Client ID

  • Booking.com Direct

💳 Payments

  • Guest Payment for Stay

    • Total price only (no breakdown or extras)

    • Folio Sync not live

2 Way Sync (from Duve to PMS)

What We Push Back

📉 Pre Check-In

  • Pre Check-In (As an Object)

  • Verified Email (As an Object)

  • Verified Phone (As an Object)

  • Guest Language (As an Object)

  • Guest Country (As an Object)

  • Reservation Payment (As an Object)

  • Deposit (As an Object)

  • Additional Hold (As an Object)

  • Estimated Check-In Time (As an Object)

  • Personal Details Updates (As an Object)

  • Opt-In (As an Object)

  • Custom Questions (As an Object)

  • Attachments (As an Object)

  • Messages

📍 Pre Check-Out

  • Pre Check-Out (As an Object)

  • Estimated Check-Out Time (As an Object)

Webhooks (2 Way Event Sync)

The following events are pushed back from Duve to Hostify via webhooks:

  • Reservation Created

  • Pre Check-In Completed

  • Pre Check-Out Completed

  • Guest Document Uploaded

  • Order Created

  • Order Refunded

  • Guest Link Opened

  • Order Cancelled

  • Pre Check-In Updated

  • Pre Check-Out Updated

Upsells

  • Early Check-In (As an Order; ETA pushed to field)

  • Late Check-Out (As an Order; ETD pushed to field)

  • Custom Services (As an Order & As an Object)

OTA Integrations

 

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