This new feature simplifies the way hosts handle upsells by automating the sync process between Duve and Guesty. Gone are the days of manual input, as upsells sold through Duve will now be seamlessly transferred to the guest's folio in Guesty.
- Time and Effort Savings: Hosts can save valuable time and effort that was previously spent manually inputting upsell breakdown amounts.
- Accuracy and Error Reduction: Rely on the system to accurately transfer upsell services to Guesty, ensuring a seamless and error-free billing process.
- Enhanced Guest Experience: With the upsell information instantly reflected in Guesty's folio, hosts can promptly respond to guest inquiries related to the purchased add-ons.
- Streamlined Operations: The automatic syncing of upsells simplifies the administrative tasks for you, leading to more efficient operations.
Overview
Duve supports the two way sync of upsells back to the folio in Guesty for all payment methods for the upsells (pay by credit card, pay by cash, add to hotel bill) for the following payments and products ➝
- Guest Check-in Billing
- Custom products
- Early Check In
- Late Check out
- Additional hold
Checkout billing, Transportation, Room Upgrade and Security Deposit are not supported as pushing back to the folio in Guesty
Refunds
- Pay by Credit Card - the refunded amount will be added as a debit on the Payments section
- Pay by Cash - the refunded amount will be added as a debit in the invoice section
- Add to Hotel Bill - the refunded amount will be added as a debit in the invoice section
- Duve updates all refunds as a note in the Guesty unified inbox.
If the Host completes the action of:
Cancellations
- Duve updates all cancellations as a note in the guest profile
- Pay by Credit Card - the cancellation amount will be added as a debit on the Payments section
- Pay by Cash - no update is pushed to the Payments section
- Add to Hotel Bill - no update is pushed to the Payments section
Cancellation & Refund
- Pay by Credit Card - the cancellation amount will be added as a debit on the Payments section
- Pay by Cash - no update is pushed to the Payments section
- Add to Hotel Bill - no update is pushed to the Payments section
If the guest cancels the service,
Cancellations
- Duve updates all cancellations & refunds as a note in the guest profile
- Pay by Credit Card - the amount will be added as a debit on the Payments section and push a debit to the invoice
- Pay by Cash - the amount will be pushed as a debit to the invoice
- Add to Hotel Bill - the amount will be pushed as a debit to the invoice
- Duve checks whether a refund is required at the time that the guest purchases and will execute the refund if relevant
To turn off the sync of upsells back to Guesty, go to your Connect&Sync page and then click the Guest Orders connection to grey and then save the updates.
Notes:
- Duve pushes the Upsell name to Guesty as it's displayed in Duve, in the guest's preferred language.
Comments
0 comments
Please sign in to leave a comment.