Upsells FAQ

Q: How can I disable an Upsell?

A:  When entering each Upsell, you will see a 'three dots' button in the upper-right side of the screen, there you will have the ability to "Disable" the Upsell. 

Q: How can I enable an Upsell?

A: When saving an Upsell for the first time, you will be prompted to save and enable as long as all the requirements to create the upsell are fulfilled. When entering each Upsell, you will see a 'three dots' button in the upper-right side of the screen, there you will have the ability to "Enable" the Upsell.

Q: Is the "Enable"-"Disable" action is the same for the "Transportation" Upsell?
A: You will have a toggle button to "Enable" or "Disable" the Upsell.

Q: What is the difference between an "Instant booking" Upsell and to "Require approval" Upsell?

A: The difference is that "Require approval" will give the host the ability to approve every Upsell that his guests purchase/desire. "Instant booking" will approve the purchase of the upsell immediately. For upsells that rely on availability such as Early Check-in, Late Checkout and Room Upgrades (Smart Tools), the upsell availability will always be available. 

Q: When denying a request for upsell, does the "Add explanation" section appear in the Denial Confirmation Email?

A: When trying to deny a request for an Upsell for a guest, an "Add an explanation" box will open to update the guest about the reason for the denial.

Q: How can I sort my upsells for the "Top picks for you" section?

A: Enter the "Manage" section, and there you will have the Sort Order option. In this option, you will have the ability to switch the positions of your Upsells.

Q: I can see that my Upsell product has a different "From" price in the guest app, how can it be possible?

A: Firstly, when you customize an Upsell product, you can adjust it to "Single" and "Multiple" products.

In this case, if it is set to "Multiple" products, the 'From' price will appear to rely on the prices there. You can adjust the 'From' prices in the Upsell "Advanced options", under "Edit the "from price" (that will be available only if you will have multiple products under the "Multiple" section.

When using only the "Single" product, you can delete the rest "Multiple" product, and the 'From price' section will be aligned with the "Single" product amount.

Q: I know my guest requested an upsell , but I can't see it, why?

A: Check the Requests page. Also, in each resevation, all Upsells will appear in the "Additional services by Duve" section, there you can see the status of it and click on it for more information.

Q: If an upsell is disabled, can I send a link to a guest to purchase the Upsell anyways?

A: It is possible. When sending the link to an Upsell, the guest will be able to purchase it, even if it is disabled.

Q: Is there an option for the guest to add special request in a free text?
A: Yes, in the "advanced options" section you can add "add special requests" option and the guest will be able to add "free text" in the upsell order.