Upsell Conditions

Duve lets you control which guests can see specific upsells in the Guest App. This ensures that each guest sees only the most relevant services or offers based on their booking profile or status.

This article explains how to configure product visibility settings for upsells.

Step 1: Access the Visibility Settings

When editing or creating an upsell, select "Edit," which will lead to the “Product Is Visible To” section to set the display logic.

Step 2: Choose a Filter

From the dropdown under Filter by, you can choose how broadly the product is shown:

• Standard product - visible to all guests
• Guests with a specific custom tag (e.g., Corporate, Returning)
• Guests in selected rooms (ideal for room-specific or package-relevant offers)

This sets the base audience for the upsell.

Step 3: Add Conditions (Optional)

To refine visibility further, you can set conditions. The product will only be visible to guests who meet the condition(s) you define.

Available Conditions:

• Adults / Children / Babies: Family size breakdown
  The number of guests, broken down into adults/children/babies, comes from the guest reservation page.

• Agent: Show only to guests who booked through a specific agent

• Arrival by: Filter by transportation method (e.g., car, plane)

• Birthdate: Use for birthday-related offers or special occasion targeting

• Booking source / Booking source second label: Target guests from specific OTAs or direct channels

• Check-in Options - Present all "Check-in options"

• Custom questions - Based on pre-arrival form answers

• Floor - Room’s floor number

• Guest Country - Country of origin

• Guest Email - Exact match

• Guest purchases: Display upsells only to guests who purchased a specific product

• ID / Passport - Filter dependent on guest completion of the Required Documents step

• New! In-house condition

• Last stay - Date of last stay

• Marketing source - Campaign or channel attribution

• Membership: Show exclusive offers to loyalty members

• Nights - Length of stay in nights

• Number of stays: Tailor offers to first-time or repeat guests

• Payment - Based on payment status

• Plan type: Filter by Rate Plan (e.g., Room Only, Half Board, etc.)

• Pre-check-in / Pre-check-out - Based on guest completion of online forms

• Reservation Status - Confirmed, In House, Canceled, etc.

• Room tags - Target by room-specific tags (e.g., VIP, Penthouse)

• VIP code: Restrict to guests with a designated VIP code

These conditions can be layered for even more precise targeting.

Example Use Cases

• Offer Late Checkout only to guests who booked directly via your website
• Display a birthday gift package to guests with a birthdate during their stay
• Show a private driver service only to VIP guests with specific codes
• Promote room service upsells only to guests in premium suites

Final Step: Save & Confirm

Once you’ve chosen your filter and any desired conditions, click “Done” to save.

Still Need Help?

If you’re unsure which filters or conditions best match your property strategy, reach out to your CSM or contact support@duve.com.