Transportation FAQ

General Transportation Upsell FAQ

Q: Can I set this feature per brand? 

A: Yes. This feature is designed to address both operational and legal requirements. Inquire with Duve Support to adjust your taxi offerings for your whole account or by brand. 

Q: Can I enable or disable this feature?

A: The Duve Taxis feature is available by default on all new accounts.  To disable Duve Taxis, please contact Duve Support.

Transportation using Holiday Taxis

Q: How long is the driver required to wait after a guest's flight has landed?

A: The driver is required to wait up to 2 hours after the flights' expected arrival time. 

Q: What happens if the guest's flight is delayed?

A: A guest who has booked the transportation service should not be worried that their taxi will not be waiting for them upon arrival. If there are any doubts, feel free to call the specified emergency number on the Confirmation email from Holiday Taxis to speak directly to an Agent. 

Q: What is the cancellation policy for rides booked with Holiday Taxis?

A: The booking is 100% refundable up until 48 hours before the requested pickup time. After this time frame, there are no refunds on any orders. 

Q: What is the policy for a No Show booking with Holiday Taxis?

A: Guests and Hosts can contact Duve Support directly to report any No Shows. We request that the guest provide at least 2 pieces of evidence that proves that the taxi did not arrive, such as calling the emergency contact line for Holiday Taxis at least twice. Duve's team will report this No Show directly to Holiday Taxis and request a refund for the guest.