Duve introduces an advanced toggle feature within the Scheduled Messages. This development caters specifically to the needs of hosts, enabling them to extend their reach to guests who make "Reservation Created After Trigger" reservations.
With this new toggle, critical communications such as pre-check-in and arrival information will seamlessly reach guests, ensuring a consistent and welcoming experience, regardless of when the booking is made.
How to set it up
Navigate to the Scheduled Messages section within the Duve platform.
Configuring Triggers
When setting up a new scheduled message or editing an existing one, you'll find the new toggle under the "(1) When" section. This applies to specific triggers, including:
- Estimated Check-In Hour
- Before Check-In Day
- Before Check-Out Day
- Estimated Check-Out Hour
Toggle Activation: "Send messages, even if trigger time is missed" toggle. By default, this option is OFF. Switch it ON to activate the feature for the selected message.
Use Cases
A guest books a room at your property late in the evening for a check-in scheduled for the same day. Traditionally, such last-minute bookings could bypass the scheduled pre-check-in and arrival information emails. With the new toggle feature activated, this guest will now receive all necessary information, ensuring they are well-informed and prepared for their stay, enhancing their overall experience.
The new toggle will cover all cases from the moment set in the message trigger and less -
For example, if the trigger is 3 days before check-in day & the toggle is on, also 2 days, 1 day, and same-day reservations will receive the messages.
FAQs
Q: At what hour will it be sent to these 'last minute' reservations?
A: a reservation that was booked less than 24 hours from the check-in date.
Q: Will activating the toggle for one scheduled message affect all messages?
A: No, the toggle's setting is specific to each scheduled message. You have the flexibility to choose which messages this applies to based on your operational needs and guest communication strategy.
Q: Is there any impact on the timing of messages sent to last-minute bookings?
A: Messages configured with the toggle turned ON will be sent according to the triggers set, even for last-minute reservations. This ensures timely delivery of essential information to all guests.
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