New! DuveAI Source Page

DuveAI Sources allow you to manage your AI knowledge in a structured, clear, and auditable way.

This helps hosts:

• Keep AI knowledge organized and easy to maintain
• Reduce errors and outdated information
• Improve the accuracy and relevance of AI responses

Overview

This feature is available to hosts with DuveAI enabled.

If DuveAI is not enabled on your account, you’ll see a Contact us option, allowing you to learn more about adding AI to your plan.

For more information on DuveAI, please see the help center.

Accessing the Sources Page

Go to Settings >  DuveAI > Sources

Adding a New Text Source

To create a new source:

Go to Settings > DuveAI > Sources

1. Click Add Source
2. Select Text

Required fields

• Update Name: Use an easy way to identify this information
• Context: Write with free text the information the AI should use

Optional: Conditions

You can add conditions to control when this source is used by the AI, based on guest attributes.

The condition parameters include:

Agent: Show only to guests who booked through a specific agent

• Only applicable to accounts with booking agent synced with Duve

Arrival by: Filter by transportation method (e.g., car, plane)

Booking source: Target guests from specific OTAs or direct channels

Birthdate: Use for birthday-related offers or special occasion targeting

Guest purchases: Display upsells only to guests who purchased a specific product

Membership: Show exclusive offers to loyalty members

• Only applicable to accounts with unique fields synced with Duve

Number of stays: Tailor offers to first-time or repeat guests

Plan type: Filter by Rate Plan (e.g., Room Only, Half Board, etc.)

VIP code: Restrict to guests with a designated VIP code

These conditions can be layered for even more precise targeting

Host Experience

When DuveAI uses information from a text source to answer a guest, the response will show the source name, The source type (Guest App, Upsells etc.)

A redirect button (Where the host can edit or see the source text)

 

Migrating Existing Info Boost Content

If you previously used Info Boost, your content will be automatically migrated:

• Migrated as a Text Source
   
• Source name: Info boost

Accounts with Brands

Overriding

An “override” toggle option will be available on the sources page as an option for you to to override the settings inherited from the main account and set brand-specific configurations.

FAQs

What happens to my existing Info Boost text?

Your existing Info Boost content is migrated into a structured text source during setup.

Can I still use formatting like bullet points?

Currently, only plain text is supported. Rich formatting may be supported in the future.

Can I decide which sources the AI will use?

Yes. You manage source assignment from the Agent settings page.

When do changes take effect?

Changes take effect only after you save them and apply to future AI responses.

What if I have conflicting information in my sources?

A: For now, Duve does not do anything when there is conflicting information. The host is responsible for mapping that out and reducing it.

If you have additional questions or need help setting up your sources, contact Duve support at support@duve.com  or visit the help center.