Ways to Contact your Airbnb guests from Duve

What can we do about it?

Create a Scheduled Message to send by Chat - this will send messages directly to the Airbnb inbox, even if there is no email added on the Reservation in Duve. 

Option 2: Incorporate the link of the Duve Check-in portal into an automated message sent from Airbnb to direct the guests to complete the Check-in.

1. • Important - guests will need their (PMS or Airbnb) reservation number to complete the Pre-Check-in. Duve supports most PMSs Airbnb's reservation number.
     • All communication from that point forward will be from Duve since the guest updated their email in the Pre Check-in

 

How to Add the Check-in Portal link to your Airbnb Messaging

Option 3: If Airbnb reservations are synced to Duve with a contact phone number, it is possible to create a Pre-scheduled message/Confirmation message directing them to complete the online check-in.

• • Important - Based on the customer's geographic location, we advise our customers to use the preferred communication channels for each region (WhatsApp and SMS) to contact their guests
    • US-based businesses are advised to use SMS (WhatsApp is not widely used in that region)
    • Europe and everywhere else are advised to use WhatsApp as a main communication method as well as SMS.