Protel OnPremise Integration Specs

Integration Type

2 Way Integration

Note: Reservation and update syncs are triggered by Protel. Duve depends on Protel’s push behavior for reservation sync timing.

How to Connect

Protel on Prem | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name

• Unit Type (Room Type)

• Unit Number (Room Number)

🗓 Sync in Reservation

• Reservation Dates

• Guest’s Assigned Room (Room Allocation)

• Live Reservation Updates

• Reservation ID (Protel Reservation ID)

• OTA Reservation ID (Second Reservation ID)

• Booking Source

• Booking Source Second Label (Marketing Segment)

• Reservation Status:

  • Confirmed

  • Checked-in (In House)

  • Checked-out (Post Stay)

  • Canceled

• Guest Name

• Guest Phone (Country derived from phone code)

• Guest Email

• Guest Notes

• Guest Nationality (used to assign language)

• Number of Guests

• Rate Plan

• Routing

• Sub Reservations

• Currency

• Client ID

💳 Payments

• Guest Payment for Stay

  • Room and Tax (Paid and Unpaid)

  • Folio Sync is not live

  • OTA Routing supported (Duve will not show OTA-paid amounts as long the routing instructions are set up correctly)

2 Way Sync (from Duve to PMS)

What We Push Back

📩 Pre Check-In

• Verified Email

• Verified Phone

• Guest Country (As a Custom Question)

• Reservation Payment (Folio update based on Reservation Status)

• Additional Hold

• Estimated Check-In Time

• Personal Details Updates

• Opt-In Marketing

• Custom Questions (Main Booker only):

  • Nationality

  • Date of Birth

  • ID/Passport Number

  • Address (City, Country, Street, Zip Code)

  • Billing: Company Name, Address, City, Country

• Attachments (URL to Guest Documents)

• Duve URL pushed in Pre Check-In Summary Note (Trace)

🧾 Pre Check-Out

• Estimated Check-Out Time

• Pre Check-Out Summary (As a Trace)

• Guest Checkout Billing (To Folio)

Upsells

• Early Check-In (As an Order)

• Late Check-Out (As an Order)

• Room Upgrades (As an Order)

• Custom Services (As an Order)

• Upsell purchases itemized in guest folio:

  • Add to Hotel Bill

  • Pay by Credit Card

Protel | Set Up Routing Instructions for VCC Block – Duve

Protel onPrem | Upsell Setup – Duve