Protel OnPremise Integration Specs

Integration Type

2 Way Integration

Note: Reservation and update syncs are triggered by Protel. Duve depends on Protel’s push behavior for reservation sync timing.

How to Connect

Protel on Prem | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name
• Unit Type (Room Type)
• Unit Number (Room Number)

🗓 Sync in Reservation

• Reservation Dates
• Guest’s Assigned Room (Room Allocation)
• Live Reservation Updates
• Reservation ID (Protel Reservation ID)
• OTA Reservation ID (Second Reservation ID)
• Booking Source
• Booking Source Second Label (Marketing Segment)
• Reservation Status:
  • Confirmed
  • Checked-in (In House)
  • Checked-out (Post Stay)
  • Canceled
• Guest Name
• Guest Phone (Country derived from phone code)
• Guest Email
• Guest Notes
• Guest Nationality (used to assign language)
• Number of Guests
• Rate Plan
• Routing
• Sub Reservations
• Currency
• Client ID

💳 Payments

• Guest Payment for Stay
  • Room and Tax (Paid and Unpaid)
  • Folio Sync is not live
  • OTA Routing supported (Duve will not show OTA-paid amounts as long the routing instructions are set up correctly)

2 Way Sync (from Duve to PMS)

What We Push Back

📩 Pre Check-In

• Verified Email
• Verified Phone
• Guest Country (As a Custom Question)
• Reservation Payment (Folio update based on Reservation Status)
• Additional Hold
• Estimated Check-In Time
• Personal Details Updates
• Opt-In Marketing
• Attachments (URL to Guest Documents)

• Duve URL pushed in Pre Check-In Summary Note (Trace)

  Custom Questions (Field Match, synced per companion):

• First name
• Last name
• Gender
• Date of birth
• City of birth
• Country of birth
• Language
• Nationality
• Country of residence
• Document type
• Document number
• Place of document issuance
• Date of issuance
• Full address
• Postal code
• City
• Province / district

🧾 Pre Check-Out

• Estimated Check-Out Time
• Pre Check-Out Summary (As a Trace)
• Guest Checkout Billing (To Folio)

Upsells

• Early Check-In (As an Order)
• Late Check-Out (As an Order)
• Room Upgrades (As an Order)
• Custom Services (As an Order)
• Upsell purchases itemized in guest folio:
  • Add to Hotel Bill
  • Pay by Credit Card

Protel | Set Up Routing Instructions for VCC Block – Duve

Protel onPrem | Upsell Setup – Duve