SIHOT V2 Integration Specs

• 1 Way Integration

• Customer’s Room/Rental Information (as long as it exists in the PMS)
  • Room Name - External ID
  • Room Type - Description, External ID, Quantity
  • Room Number
  • Max number of guests
• Reservation Information -
  • Reservation Dates
  • Room Allocation (or Room Type allocation)
  • ETA + ETD
  • Contact information (Name, Phone Number, email address)
  • Guest Profile
  • Reservation Numbers -
    • All reservations will show all External IDs as listed in SIHOT
    • Sub Reservations are listed as r2/r3/r4 etc..
  • Rate Plan
  • Number of Guests - adults/ baby/ children
  • Sihot Notes
  • Country
    • • Country by phone is pulled from the country code of the phone number
  • Booking Source
  • Booking source label
  • Currency
  • Reservation statuses (from the PMS)
    • Confirmed
    • Checked-in (In House)
    • Checked-out (Post Stay)
    • Canceled

• • Only Extra Charges for the Guest will show on the Payments section after the guest is Checked-in
  • Live Folio - all extra charges from Sihot will appear in Duve Folio

• Guest first name
• Guest last name
• Guest email address
• Phone number
• DOB (via Custom Question field match)
• Zip code (via Custom Question field match)
• Address (via Custom Question field match)
• Nationality (via Custom Question field match)
• Country (via Custom Question field match)
• Document number (passport) (via Custom Question field match)
• Comments
• Main booker only - Updating ETA/ETD only when the main booker updates theirs will update their sub-reservations as well. When the main booker updates his/her ETA/ETD it will also update their sub reservations ETA/ETD as a comment ad, not to the field in the PMS

• Departure Time

General

• Reservation Identification:
  • Main reservations are tagged r1 in PMS external ID. Duve doesn't change its external ID.
  • Related reservations are denoted r2/r3 in both systems.
  • Sub-reservations are marked differently with a sequence like **/r1, **/r2.

Ex:

• Pricing Model:
  • For multi-reservations, pricing is linked only to the main booker.
    • Sub-reservations will be able to see individual prices for those rooms.
• Reservation Data:
  • The "Travel Agent" field in SIHOT corresponds to Booking Source in Duve.
  • Room type" is referred to as "Category" and "Plan Type" is called "packages".