Integration Type
2-Way Integration
How to Connect
1 Way Sync (from PMS to Duve)
What We Sync
🏨 Sync in Room
-
Room Name (External ID)
-
Room Type (Description, External ID, Quantity)
-
Room Number (Unit Number)
-
Max Number of Guests
🗓 Sync in Reservation
-
Reservation Dates
-
Guest's Assigned Room (Room Allocation)
-
ETA + ETD
-
Guest Name
-
Guest Phone (Country derived from phone code)
-
Guest Email
-
Guest Profile
-
Reservation ID / External IDs from SIHOT
-
Main Reservations = r1
-
Sub Reservations = r2/r3/r4, etc.
-
-
Rate Plan ("Plan Type" = Packages)
-
Number of Guests (Adults / Children / Babies)
-
Country
-
Guest Nationality (used to assign language)
-
Guest Notes (Sihot Notes)
-
Booking Source
-
Booking Source Label ("Travel Agent" in SIHOT)
-
Currency
-
Reservation Status:
-
Confirmed
-
Checked-in (In House)
-
Checked-out (Post Stay)
-
Canceled
-
💳 Payments
-
Guest Billing not supported in Online Check-in
-
Only Extra Charges are visible after guest is Checked-In
-
Live Folio: All extra charges from SIHOT are displayed in Duve
2 Way Sync (from Duve to PMS)
What We Push Back
📉 Pre Check-In
-
Verified Email
-
Verified Phone Number
-
Guest Country
-
Reservation Payment
-
Additional Hold
-
Estimated Check-In Time
-
Only for Main Booker
-
Sub-reservation ETA pushed as a comment
-
-
Personal Details Updates
-
Custom Questions:
-
First Name
-
Last Name
-
Email
-
Phone Number
-
DOB
-
Zip Code
-
Address
-
Nationality
-
Country
-
Billing Info (Company Name, Address, City, Country)
-
Document Number (Passport)
-
-
Summary Note as Comment
📍 Pre Check-Out
-
Pre Check-Out (As a Comment)
-
Estimated Check-Out Time
-
Only for Main Booker
-
Sub-reservation ETD pushed as a comment
-
General Logic and Data Notes
-
Reservation Identification:
-
Main: marked as r1
-
Related: r2/r3 (external ID structure maintained)
-
Sub-reservations: use a pattern like **/r1, **/r2
-
-
Pricing Model:
-
Prices are linked to the main reservation only
-
Sub-reservations show their own prices individually
-
-
Field Naming Differences:
-
"Room Type" = Category
-
"Plan Type" = Package
-
"Travel Agent" field = Booking Source in Duve
-
Upsells
-
Early Check-In
-
Late Check-Out
-
Room Upgrades
-
Custom Services
OTA Integrations
Related Articles
Comments
0 comments
Please sign in to leave a comment.