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SIHOT V2 Integration Specs

Paulina Weinreich
Updated

Integration Type

2-Way Integration

How to Connect

SIHOT | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

  • Room Name (External ID)

  • Room Type (Description, External ID, Quantity)

  • Room Number (Unit Number)

  • Max Number of Guests

🗓 Sync in Reservation

  • Reservation Dates

  • Guest's Assigned Room (Room Allocation)

  • ETA + ETD

  • Guest Name

  • Guest Phone (Country derived from phone code)

  • Guest Email

  • Guest Profile

  • Reservation ID / External IDs from SIHOT

    • Main Reservations = r1

    • Sub Reservations = r2/r3/r4, etc.

  • Rate Plan ("Plan Type" = Packages)

  • Number of Guests (Adults / Children / Babies)

  • Country

  • Guest Nationality (used to assign language)

  • Guest Notes (Sihot Notes)

  • Booking Source

  • Booking Source Label ("Travel Agent" in SIHOT)

  • Currency

  • Reservation Status:

    • Confirmed

    • Checked-in (In House)

    • Checked-out (Post Stay)

    • Canceled

💳 Payments

  • Guest Billing not supported in Online Check-in

  • Only Extra Charges are visible after guest is Checked-In

  • Live Folio: All extra charges from SIHOT are displayed in Duve

2 Way Sync (from Duve to PMS)

What We Push Back

📉 Pre Check-In

  • Verified Email

  • Verified Phone Number

  • Guest Country

  • Reservation Payment

  • Additional Hold

  • Estimated Check-In Time

    • Only for Main Booker

    • Sub-reservation ETA pushed as a comment

  • Personal Details Updates

  • Custom Questions:

    • First Name

    • Last Name

    • Email

    • Phone Number

    • DOB

    • Zip Code

    • Address

    • Nationality

    • Country

    • Billing Info (Company Name, Address, City, Country)

    • Document Number (Passport)

  • Summary Note as Comment

📍 Pre Check-Out

  • Pre Check-Out (As a Comment)

  • Estimated Check-Out Time

    • Only for Main Booker

    • Sub-reservation ETD pushed as a comment

General Logic and Data Notes

  • Reservation Identification:

    • Main: marked as r1

    • Related: r2/r3 (external ID structure maintained)

    • Sub-reservations: use a pattern like **/r1, **/r2

image (130).png

 

  • Pricing Model:

    • Prices are linked to the main reservation only

    • Sub-reservations show their own prices individually

  • Field Naming Differences:

    • "Room Type" = Category

    • "Plan Type" = Package

    • "Travel Agent" field = Booking Source in Duve

Upsells

  • Early Check-In

  • Late Check-Out

  • Room Upgrades

  • Custom Services

OTA Integrations

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