Hostaway Integration Specs

Integration Type

1 Way + Partial 2 Way Integration
Live Folio Sync and 2-Way Orders support coming soon

How to Connect

Hostaway | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name

• Country

• City

• Street Name

• Postal Code

• Unit Coordinates

• Room Size

• Location

• Number of Beds

• Number of Baths

• Maximum Number of Guests

• Earliest Check-In Time

• Latest Check-Out Time

• Wifi Name

• Wifi Code

• Room Code

🗓 Sync in Reservation

• Reservation Dates

• Assigned Rooms

• Live Reservation Updates (every 10 minutes)

• Reservation Status

• Booking Source

• Booking Agent

• Hostaway External ID

• Airbnb External ID (Coming Soon)

• Reservation ID

• Guest Name

• Guest Phone

• Guest Email

• Number of Guests

  • Includes Adults, Children, Babies where applicable

• Guest Notes

  • Includes guestComments and checkInOutComments synced from Hostaway Host Notes

• Sub Reservations

• Currency

• Client ID

• Booking.com Direct

💳 Payments

• Folio Sync — Not currently live

• Live Folio Sync for Guest Billing – Coming Soon

• Guest Billing and Order Sync not yet supported

2 Way Sync (from Duve to PMS)

Sync-Out

📉 Pre Check-In

• Verified Email

• Verified Phone Number

• Guest Language

• Guest Country (via Custom Question match)

• Estimated Check-In Time

• Custom Questions (field match):

  • First Name

  • Last Name

  • Address

  • City

  • Zipcode

  • Country

• Personal Details Updates (As a Comment)

• Attachments (Link to Duve reservation page pushed as comment)

• Messages (Synced to Hostaway)

📍 Pre Check-Out

• Estimated Check-Out Time

• Pre Check-Out Summary (As a Comment)

OTA Integrations

Airbnb

• ✅ Full 2-Way Messaging Supported

  • Airbnb → Hostaway → Duve

  • Duve → Hostaway → Airbnb

Booking.com

• ✅ 1-Way Messaging Only

  • Booking.com → Hostaway → Duve

  • ❌ Duve cannot send messages to Booking.com inbox

General OTA Messaging Notes

• ❌ Images are not supported

• ✅ Documents are pushed as comments with a link to Duve's reservation page

• ❌ Pre-booking inquiries are not supported

• More on OTA Messaging – Duve

❌ Not Yet Supported

• Guest Billing

• Live Folio Sync

• 2-Way Sync of Upsell Orders