Hostaway Integration Specs

Integration Type

1 Way + Partial 2 Way Integration
Live Folio Sync and 2-Way Orders support coming soon

How to Connect

Hostaway | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name
• Country
• City
• Street Name
• Postal Code
• Unit Coordinates
• Room Size
• Location
• Number of Beds
• Number of Baths
• Maximum Number of Guests
• Earliest Check-In Time
• Latest Check-Out Time
• Wifi Name
• Wifi Code
• Room Code

🗓 Sync in Reservation

• Reservation Dates
• Assigned Rooms
• Live Reservation Updates (every 10 minutes)
• Reservation Status
• Booking Source
• Booking Agent
• Hostaway External ID
• Airbnb External ID (Coming Soon)
• Reservation ID
• Guest Name
• Guest Phone
• Guest Email
• Number of Guests
  • Includes Adults, Children, Babies where applicable
• Guest Notes
  • Includes guestComments and checkInOutComments synced from Hostaway Host Notes
• Sub Reservations
• Currency
• Client ID
• Booking.com Direct

💳 Payments

• Folio Sync — Not currently live
• Live Folio Sync for Guest Billing – Coming Soon
• Guest Billing and Order Sync not yet supported

2 Way Sync (from Duve to PMS)

Sync-Out

📉 Pre Check-In

• Verified Email
• Verified Phone Number
• Guest Language
• Guest Country (via Custom Question match)
• Estimated Check-In Time
• Custom Questions (field match):
  • First Name
  • Last Name
  • Address
  • City
  • Zipcode
  • Country
• Personal Details Updates (As a Comment)
• Attachments (Link to Duve reservation page pushed as comment)
• Messages (Synced to Hostaway)

📍 Pre Check-Out

• Estimated Check-Out Time
• Pre Check-Out Summary (As a Comment)

OTA Integrations

Airbnb

• ✅ Full 2-Way Messaging Supported
  • Airbnb → Hostaway → Duve
  • Duve → Hostaway → Airbnb

Booking.com

• ✅ 1-Way Messaging Only
  • Booking.com → Hostaway → Duve
  • ❌ Duve cannot send messages to Booking.com inbox

General OTA Messaging Notes

• ❌ Images are not supported
• ✅ Documents are pushed as comments with a link to Duve's reservation page
• ❌ Pre-booking inquiries are not supported
• More on OTA Messaging – Duve

❌ Not Yet Supported

• Guest Billing
• Live Folio Sync
• 2-Way Sync of Upsell Orders