Upsells: Best Practices for creating a Parking Upsell – Duve

Overview

This article will give us some best practices for creating a Parking upsell.

Scenario #1 - Parking per stay:

Upsell creation for "Parking" addition per stay.

This can be set as a general order, regardless of the number of days in the reservation. This scenario will be a "Single product" and "Simple price".

The "Minimum units" are not necessary to mark (could be either '0' or '1'), and the maximum units should be '1'
Optional: You can add a "Custom question" that the guest can fill in his car model, license plate number, etc.:

Scenario #2 - Parking per night:

In this case, you can set up that the Parking will cost per the number of nights of the reservation.

This scenario will be a "Single product," and the "Price type" will be set to "Calculated per night":

The "Minimum units" are not necessary to mark (could be either '0' or '1').
Optional: You can add a "Custom question" that the guest can fill in his car model, license plate number, etc.:

Scenario #3 - Free Parking:

In this case, you can set the Upsell to be "Free". Make sure that the "Product type" is set to "Free":

* To enable free services in your account, please contact Duve Support

The "Minimum units" are not necessary to mark (could be either '0' or '1').
Optional: You can add a "Custom question" that the guest can fill in his car model, license plate number, etc.:

Scenario #4 - Parking price as a % from the reservation:

In this case, you can set the Upsell to be charged as a % of the "Accommodation" of the reservation.

For example, if your reservation's accommodation payment is 100$, and the chosen % is 10%, the payment for the parking will be 10$.
In case of not processing the accommodation price in the reservation, the upsell/service won't be presented in the guest's Guest App.

The "Minimum units" are not necessary to mark (could be either '0' or '1'), and the maximum units should be '1'
Optional: You can add a "Custom question" that the guest can fill in his car model, license plate number, etc.:

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Scenario #5 - Parking in condition to length of stay:

In this case, you can set the upsell with a condition that only X number of nights (or minimum number of nights) and only reservations that are under that condition will see the Parking purchase option:

The payment can be set to be one of the scenarios above.
You can add a "Custom question" that the guest can fill in his car model, license plate number, etc.:

Scenario #6 - Parking per unit/tag:

In this case, you can suggest the parking option only for a specific unit/s and by tag/s:

In this case, you can make sure that only specific reservations will have this upsell.

In this scenario, you can set the payment to be as one of the scenarios above.

FAQ's:

Q: I want to ask my guests if they need a parking space; how can I do it?

A: You can create a Custom question that will appear in the "Pre-check-in" process

Q: I want to offer the Upsell to guests only if they update that they are coming with pets. How can I do it?

A: When creating an Upsell, you can add a condition for the appearance of the Upsell based on the guests' answer to a question; in this case, whether they are bringing any pets.