Concardis: Authorize & Capture for Guest Billing – Duve

Duve now supports a new payment collection method that enables properties using Nexi (Concardis) to authorize a guest’s payment in advance and capture it automatically on the check-in day. This method ensures better payment control while improving guest experience.

Overview

If guest completes online check-in within 7 days before check-in:

✅ The system authorizes the payment at that moment
⏳ Schedules an automatic capture on the morning of the check-in day (default: 6:00 AM)

If guest completes check-in on the check-in day:

✅ Authorization and capture happen simultaneously

To get access to this feature, please inquire with Duve Support or your dedicated Customer Success manager.

⚙️ How It Works

Go to Settings → Check-in → Guest Billing →

Set Payment Collection Method to "Authorize and Hold Payment"

🚨 Errors & Handling

Event	System Behavior
❌ Authorization fails	Guest is prompted to use a different credit card
❌ Capture fails	Host receives a notification (guest is not alerted automatically)
❌ Both attempts fail	Guest is blocked from completing check-in, host is notified

🗂️ Reservation Logs & Tracking

All transactions are clearly recorded:

After online check-in: Status appears as “Payment Authorized”
On the check-in day (after capture): Updated to “Payment Captured”

These statuses are shown inside the Order Page for each reservation.

✅ Best Practices

Ensure the correct PSP (Nexi) is selected before enabling this flow.
Confirm that authorization errors are actively monitored to avoid check-in disruptions.
Capture time (6 AM) can be adjusted based on operational needs – please contact Duve support for changes.

🔧 Troubleshooting

Problem	Suggested Action
Guest cannot check in	Check authorization or payment error logs
Host did not receive notification on capture failure	Verify notification settings in admin
Payment method reverted to “Immediate”	Confirm if FF was toggled OFF or PSP changed

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