Refine Text in the Communication Hub

The Refine button is a new feature that helps hosts ensure professional, clear, and brand-consistent communication with guests. With one click, hosts can instantly refine their drafted messages, improving grammar, clarity, and tone of voice, while keeping the original intent intact.

This feature reduces the time hosts spend rewriting messages and ensures a consistent hotel-standard tone across all agents, enhancing guest trust and satisfaction.

Important Notes

• The Refine button is not available if fewer than 2 words are typed.

• AI does not add or remove information beyond what was written — it only improves wording.

• Guests do not see any indication that the message was polished.

Access to the Feature

Access to this beta feature is available for all Duve Customers.

Where You’ll See It

• Available anywhere a host writes to a guest:

  • Communication Hub

  • Side Panel Chat

• Displayed next to the Translate button.

How It Works

1. Write your draft message in the chat reply box.

2. If your text has at least 2 words, the Refine button becomes active.

3. Click Refine:

• Duve rewrites your message based on:

  • Grammar fixes

  • Clarity improvements

  • the Tone of voice defined in your settings (if using DuveAI)

1. Once refined, you’ll see the refined version in your text box.

2. You can either:

   • Send the refined message as is

   • Edit the refined message and then Send

   • Undo to return to your original draft, hover over the 'Undo' button to see the previous

Example

Original Draft:
"Hi john your reservation confirmd for 3 nov, pls tell us when u arrive."

Refined Version:
"Hello John, your reservation is confirmed for November 3rd. Could you please share your arrival time with us?"

Common Questions

Q: Why is the Refine button greyed out?
A: The button is disabled if fewer than 2 words are typed in the reply box.

Q: What exactly does the feature change in my message?
A: The Refine feature improves:

• Grammar

• Clarity

• Hotel-appropriate tone of voice (based on your settings)

Q: Can the AI create a new message from scratch?
A: No. The feature only refines what the host has written — it does not generate new or unrelated content.