Coming Soon! Invite guests of Sub Reservations to complete Online Check-in

This feature enables hotels to collect and manage guest details for each room within a multi-room reservation. Instead of relying solely on the main booker’s information, you can now gather accurate contact details for each guest and share personalized check-in links per room.

Overview

When a reservation includes multiple rooms, Duve creates sub-reservations for each room. With this feature, the main guest can:

• Add guest details for each room
• Share online check-in links with other guests
• Ensure each guest receives the correct information and access

Sub-reservation guests can then complete their own check-in and access their personal Guest App.

How It Works

Step 1: Accessing the Sub-Reservation Screen

When a main guest enters the Online Check-in (OCI) flow for a reservation with multiple rooms, they will see a Sub-Reservations screen.

Step 2: Adding Guest Details

If the main guest selects “Add guests’ details”, they can enter information for each room.

For each sub-reservation, the following is required:

• First name
• Last name
• At least one contact method:
  • Email address or
  • Phone number

Once all required details are completed:

• The information is saved to each sub-reservation
• The guest is redirected to the Basic Details (Online Check-in) screen

Step 3: Inviting Guests to Complete Their Own Details

Instead of filling in details manually, the main guest can choose to share invite links.

Invite Types

Room-level invite

• Sends a unique link for a specific room
• The guest is directed straight to their room’s check-in

General invite

• Sends a shared link
• The guest selects their room before continuing

Step 4: Sub-Reservation Guest Experience

Guests who receive an invite link can complete their details independently.

In the Settings > Extra Customization, set whether guests of sub reservations should complete the full Online Check-in or only the Quick Online Check-in (Basic Details)

Depending on the host’s settings, they will see either:

• Quick check-in, or
• Full online check-in (Basic Details)

In both cases:

• First name and last name are required
• At least one contact method (email or phone) must be provided

After completion:

• Their details are saved to their sub-reservation
• They are redirected to their personal Guest App

Scheduled Message Support

Hosts can also set up a Scheduled Message to establish communications with the guests of sub reservations:

The trigger will fire when sub-reservation fields “phone” or “email” are updated by the main guest at the Global sub-reservation screen.
 

Additional Notes

• Guests can skip adding details or sending invites and continue the check-in process
• The main guest can choose to either fill in details or delegate to other guests
• Each room can have its own guest details and communication flow

FAQ

Can the main guest skip this step?

Yes. The main guest can skip adding details or sending invites and proceed with the standard check-in flow.

What happens if guest details are incomplete?

Each sub-reservation requires at least a name and one contact method (email or phone). Missing required fields will prevent completion.

What is the difference between a room-level invite and a general invite?

• Room-level invite: Directs the guest to a specific room’s check-in
• General invite: Lets the guest choose their room before continuing

Can sub-reservation guests access the Guest App?

Yes. Once they complete check-in, they are directed to their own personalized Guest App.

Can the main guest enter details instead of sending invites?

Yes. The main guest can manually fill in details for all rooms without sending invites.