Duve's Online Check-In Wizard Overview

✨ What's New?

1. Improved User Interface (UI)

• Enhanced readability across desktop, tablet, and mobile devices.
• Simplified layouts help guests complete each step with less friction.
• Responsive design ensures a consistent experience across different screen sizes.

2. Optimized Guest Navigation

• Steps are arranged in a logical, intuitive order.
• Clearer labels and guidance help guests understand what’s required at each step.

3. Enhanced Interaction Features

• New progress indicators show guests exactly where they are in the journey.
• Smarter prompts provide helpful nudges and additional context when needed.

Guest's OCI Journey

Step 1: Welcome Page

Duve hosts can customize the branding, logo, colors, description and details shown on this page. The guest can also change their desired preferred language from the language dropdown.

Clicking the Terms & Conditions will open a pop up. The guest can navigate to the next page by clicking 'Start'.

Step 2: Guest Details page

The new upgraded UI will show each guest's requested details. Mandatory details will be shown with a red asterisk*. Each guests information is clearly defined per guest in the reservation, depending on what fields are enabled in the Settings. 

Opt-in Marketing prompt is still shown in this page and will show for each guest in the reservation. 
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For setup steps, see Check-in Basic

Step 3: Arrival Options

Step 4: Room Upgrade

The guest can move forward by skipping the Room Upgrade page.

The guest can select their Estimated Arrival time in the page, a menu will open with relevant pricing for all available times. 

If the guest selects a paid Check-in option, they will be led to confirm or request the check-in time according to the account Settings. 

Step 6: Transportation

If the guest books Check-in transportation, the guest will be prompted to book Check-out Transportation as well. 

Step 8: E-Signature

Click Accept & Sign for the guest to add their Signature. 

Step 9: Required Documents

The request per guest will be shown and uploaded per profile. The guest will be able to skip if the option is not mandatory. 

Step 10: Payment for Stay

The guest will be shown the full breakdown of their payments and additional hold when viewing the Payment page.

If the Payment for stay is optional, they will see the option for 'Pay upon Arrival'. If the guest would like to skip the Payment for Stay, they can select that option. If the guest would like to pay via Credit card, they can add their Credit Card information and complete both the payment and hold via one credit card transaction.

Step 11: Security Deposit

Step 12: Upsells Page
 

When the guest finishes the Online Check-in, the guest will be forwarded to their personalized Guest App.

Frequently Asked Questions (FAQ)

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Related Articles

• How to Configure Online Check-In Settings
• How to Enable Room Upgrades During Check-In
• Understanding Guest Upsell Options