Invite sub-reservation guests to complete OCI

This feature enables hotels to collect and manage guest details for each room within a multi-room reservation. Instead of relying solely on the main booker’s information, you can now gather accurate contact details for each guest and share personalized check-in links per room.

Overview

When a reservation includes multiple rooms, Duve creates sub-reservations for each room. With this feature, the main guest can:

• Add guest details for each room
• Share online check-in links with other guests
• Ensure each guest receives the correct information and access

Sub-reservation guests can then complete their own check-in and access their personal Guest App.

How It Works

Step 1: Accessing the Sub-Reservation Screen

When a main guest enters the Online Check-in (OCI) flow for a reservation with multiple rooms, they will see a Sub-Reservations screen.

Step 2: Adding Guest Details

If the main guest selects “Add guests’ details”, they can enter information for each room.

For each sub-reservation, the following is required:

• First name
• Last name
• At least one contact method:
  • Email address or
  • Phone number

Once all required details are completed:

• The information is saved to each sub-reservation
• The guest is redirected to the Basic Details (Online Check-in) screen

Step 3: Inviting Guests to Complete Their Own Details

Instead of filling in details manually, the main guest can choose to share invite links.

Invite Types

Room-level invite

• Sends a unique link for a specific room
• The guest is directed straight to their room’s check-in

General invite

• Sends a shared link
• The guest selects their room before continuing

Step 4: Sub-Reservation Guest Experience

Guests who receive an invite link can complete their details independently.

In the Settings > Extra Customization, set whether guests of sub-reservations should complete the full Online Check-in or only the Quick Online Check-in (Basic Details)

Depending on the host’s settings, they will see either:

• Quick check-in, or
• Full online check-in (Basic Details)

In both cases:

• First name and last name are required
• At least one contact method (email or phone) must be provided

After completion:

• Their details are saved to their sub-reservation
• They are redirected to their personal Guest App

Scheduled Message Support

Hosts can also set up a Scheduled Message to establish communications with the guests of sub reservations:

The trigger will fire when sub-reservation fields “phone” or “email” are updated by the main guest at the Global sub-reservation screen.
 

Additional Notes

• Guests can skip adding details or sending invites and continue the check-in process
• The main guest can choose to either fill in details or delegate to other guests
• Each room can have its own guest details and communication flow

FAQ

Q: Can the main guest skip this step?

A: Yes. The main guest can skip adding details or sending invites and proceed with the standard check-in flow.

Q: What happens if guest details are incomplete?

A: Each sub-reservation requires at least a name and one contact method (email or phone). Missing required fields will prevent completion.

Q: What is the difference between a room-level invite and a general invite?

A: 

• Room-level invite: Directs the guest to a specific room’s check-in
• General invite: Lets the guest choose their room before continuing

Q: Can sub-reservation guests access the Guest App?

A: Yes. Once they complete check-in, they are directed to their own personalized Guest App.

Q: Can the main guest enter details instead of sending invites?

A: Yes. The main guest can manually fill in details for all rooms without sending invites.