Duve offers integration to Pelecard payment provider to enable guest billing, preauthorizations and upsells via direct charges during the guest experience journey.
Pelecard Integration is supported for Duve customers based in Israel.
Duve Supports:
- Payments
- Immediate Payment
- Payment for stay
- Upsells
- Preauthorization for Additional Hold (Hotels only)
- Money can be held for a specific amount of time based on the customer's agreement with Pelecard
- Immediate Payment
Duve does not Support:
- Security Deposit.
- Note: Pelecard customers can add Pelecard but the security deposit is charged via the Duve Stripe account. Any collection of the security deposit amount are sent to the Pelecard account.
Supported Terminal Types:
- 3D Secure terminal with iFrame for direct charges
- Offline terminal that can support immediate payments as well as pending/hold transactions
Flow:
When a guest arrives to the payment for stay page, the guest will see an iFrame to submit the payments to the Hotel. If there is an additional hold, they will see both amounts with the type of transaction (hold vs. direct charge).
When the payment is successful, a payment log will be created in the Pelecard terminal and an order will be created in Duve. When the payment is successfully created in Duve, Duve will push the order with the amount to the PMS immediately.
How to Set it Up?
1. Please contact support@duve.com with the email Subject 'Pelecard Connection Request' with your Company ID Number, Company Name and Existing Terminal Number (if applicable).
Pelecard Troubleshooting
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