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Webhooks - What is Received in each Webhook based on Event

Paulina Weinreich
Updated
In this article, please see examples of what information is received in each webhook sent from Duve based on the event which is set up.
 

Reservation Created

 
{
  "accountId": null,
  "event": "reservationCreated",
  "resource": {
    "id": "63bd5f817c1f40e0b093c706",
    "sId": "-FaCfxErX",
    "externalId": "123467890",
    "preCheckInLink": "https://x.duve.co/p/-FaCfxErX",
    "preCheckOutLink": "https://x.duve.co/c/-FaCfxErX",
    "guestAppLink": "https://x.duve.co/g/-FaCfxErX"
  }
}

Pre Check-in Done

  • Pre Check-in Summary
  • Custom Questions
{
  "accountId": "dummy23",
  "event": "preCheckInDone",
  "resource": {
    "id": "6368c383e44d30f1705bd53a",
    "externalId": "27e19639-ede9-4649-b6aa-aede00c069ce",
    "estimatedCheckInTime": "22:30",
    "link": "https://x.duve.com/reservations/6368c383e44d30f1705bd53a",
    "humanReadable": "Guest Check-in info by Duve\n\n1. Arrival Details\nEstimated check in time: 14 Jan 2023  10:30 PM\nCheck-in method: Reception Check-In\n\nArriving by Car    \n\n2. Guest updated details\nVerified number of guests\n2 adults, 0 children, 0 babies\n\nVerified email: bsmith@gmail.com\nVerified phone number: +1 (435) 364-7744\n\n3. Addition information\nGuest scanned passport'\nFind in your email be searching 'Documents Received - Bobby Smith''\nWhat country are you from?: United States\nCheckbox question test: Yes\nYour new question: no\nPurpose of Stay: Family Vacation\nPurpose of Stay: Business\nWhat country are you from, part 2?: Albania\n\n\nView on Duve:\nhttps://x.duve.com/reservations/6368c383e44d30f1705bd53a\n",
    "src": "6368c35588d770ea9b0ae2e1",
    "company": "6005bbe2d49fc91dbd0ed12e",
    "clientExternalId": "66b4b616-cb1e-4011-85bc-aedc015bc209",
    "pmsExternalId": "14205",
    "externalPropertyId": "eeb095d1-e8ed-40e9-9b4f-f5a91bf85bc4",
    "tz": "Europe/Paris",
    "customFieldsAnswers": [
      {
        "fId": "irPpIm-hlO",
        "question": "What country are you from?",
        "answer": "United States",
        "fieldType": "multipleChoice",
        "fieldMatch": "country",
        "isAnswerEncrypted": false
      },
      {
        "fId": "08H9for69eI",
        "question": "Checkbox question test",
        "answer": "Yes",
        "fieldType": "checkBox",
        "fieldMatch": "",
        "isAnswerEncrypted": false
      },
      {
        "fId": "vJwrVYtJnPy",
        "question": "Your new question",
        "answer": "no",
        "fieldType": "multipleChoice",
        "fieldMatch": "",
        "answerId": "6370c157afcfccc1680db882",
        "isAnswerEncrypted": false
      },
      {
        "fId": "OVm7DEiLL",
        "question": "Purpose of Stay",
        "answer": "Family Vacation",
        "fieldType": "multipleChoice",
        "fieldMatch": "",
        "answerId": "63b6c6f363f73edb469f6baf",
        "isAnswerEncrypted": false
      },
      {
        "fId": "p6lM-Vx39d",
        "question": "Purpose of Stay",
        "answer": "Business",
        "fieldType": "multipleChoice",
        "fieldMatch": "",
        "answerId": "63519f02276ec389464e0cba"
      },
      {
        "fId": "zw3YV2TY7D",
        "question": "What country are you from, part 2?",
        "answer": "Albania",
        "fieldType": "multipleChoice",
        "fieldMatch": ""
      },
      {
        "fId": "vJwrVYtJnPy",
        "question": "Your new question",
        "answer": "yes",
        "fieldType": "multipleChoice",
        "fieldMatch": "",
        "answerId": "6370c157afcfccc1680db881",
        "isAnswerEncrypted": false
      }
    ],
    "estimatedCheckInDateTime": "2023-01-14 22:30",
    "verifiedAdults": 2,
    "verifiedChildren": 0,
    "verifiedBabies": 0,
    "verifiedEmail": "bsmith@gmail.com",
    "verifiedPhone": "+1 (435) 364-7744",
    "verifiedFirstName": "Bobby",
    "verifiedLastName": "Smith",
    "creditCardUploaded": false,
    "passportUploaded": true,
    "arrivalMethod": "Car",
    "needTransport": false,
    "checkInOption": {
      "currency": "EUR",
      "name": "Reception Check-In"
    },
    "signDocumentName": "5F0Ypwr8q59abc3dfffbb717e3afaef75054e7fe9b_signed.pdf",
    "uploadedPassport": true,
    "preferredLanguage": "en",
    "guestCountry": "",
    "guestsInfo": [
      {
        "country": "United States",
        "countryCode": "US",
        "countryIso3": "USA",
        "isPrimary": true
      },
      {
        "firstName": "test"
      }
    ],
    "guestProfiles": [
      {
        "firstName": "Bobby",
        "lastName": "Smith",
        "email": "bsmith@gmail.com",
        "phone": "+1 (435) 364-7744",
        "customFieldsAnswers": [
          {
            "fId": "irPpIm-hlO",
            "question": "What country are you from?",
            "answer": "United States",
            "fieldType": "multipleChoice",
            "fieldMatch": "country",
            "isAnswerEncrypted": false
          },
          {
            "fId": "08H9for69eI",
            "question": "Checkbox question test",
            "answer": "Yes",
            "fieldType": "checkBox",
            "fieldMatch": "",
            "isAnswerEncrypted": false
          },
          {
            "fId": "vJwrVYtJnPy",
            "question": "Your new question",
            "answer": "no",
            "fieldType": "multipleChoice",
            "fieldMatch": "",
            "answerId": "6370c157afcfccc1680db882",
            "isAnswerEncrypted": false
          },
          {
            "fId": "OVm7DEiLL",
            "question": "Purpose of Stay",
            "answer": "Family Vacation",
            "fieldType": "multipleChoice",
            "fieldMatch": "",
            "answerId": "63b6c6f363f73edb469f6baf",
            "isAnswerEncrypted": false
          },
          {
            "fId": "p6lM-Vx39d",
            "question": "Purpose of Stay",
            "answer": "Business",
            "fieldType": "multipleChoice",
            "fieldMatch": "",
            "answerId": "63519f02276ec389464e0cba",
            "isAnswerEncrypted": false
          },
          {
            "fId": "zw3YV2TY7D",
            "question": "What country are you from, part 2?",
            "answer": "Albania",
            "fieldType": "multipleChoice",
            "fieldMatch": "",
            "isAnswerEncrypted": false
          }
        ],
        "allowOptInMarketing": true
      },
      {
        "firstName": "test",
        "customFieldsAnswers": [
          {
            "fId": "vJwrVYtJnPy",
            "question": "Your new question",
            "answer": "yes",
            "fieldType": "multipleChoice",
            "fieldMatch": "",
            "answerId": "6370c157afcfccc1680db881",
            "isAnswerEncrypted": false
          }
        ],
        "allowOptInMarketing": false
      }
    ],
    "lastName": "Smith"
  }
}
 

Pre Check-out Updated

After the first step of the Pre Check-out completed, the following webhook sends:

{
  "accountId": "dummy23",
  "event": "preCheckOutUpdated",
  "resource": {
    "id": "6368c383e44d30f1705bd53a",
    "externalId": "27e19639-ede9-4649-b6aa-aede00c069ce",
    "link": "https://x.duve.com/reservations/6368c383e44d30f1705bd53a",
    "humanReadable": "Guest Check-out info by Duve\n\n1. Check out details\nEstimated Check out time: 15 Jan 2023 11:00 AM\n\n2. Guest experience \n\nPre check out ratings\nStaff - not filled\nCleanliness - not filled\nOverall - not filled \n\nView on Duve:\nhttps://x.duve.com/reservations/6368c383e44d30f1705bd53a\n",
    "src": {
      "_id": "6368c35588d770ea9b0ae2e1",
      "apiType": 23,
      "apiUser": "dummy23",
      "apiEnableTwoWay": true,
      "apiExtraConfig": {
        "allowUpdateReservationStatus": true
      }
    },
    "company": "6005bbe2d49fc91dbd0ed12e",
    "bookingStatus": "Confirmed",
    "clientExternalId": "66b4b616-cb1e-4011-85bc-aedc015bc209",
    "pmsExternalId": "14205",
    "estimatedCheckOutTime": "11:00",
    "estimatedCheckOutDateTime": "2023-01-15 11:00"
  }
}
 

Pre Checkout Done

{
  "accountId": "dummy23",
  "event": "preCheckOutDone",
  "resource": {
    "id": "6368c383e44d30f1705bd53a",
    "externalId": "27e19639-ede9-4649-b6aa-aede00c069ce",
    "link": "https://x.duve.com/reservations/6368c383e44d30f1705bd53a",
    "humanReadable": "Guest Check-out info by Duve\n\n1. Check out details\nEstimated Check out time: 15 Jan 2023 11:00 AM\n\n2. Guest experience \n\nPre check out ratings\nStaff - 3 Stars\nCleanliness - 4 Stars\nOverall - 4 Stars\n\nCheck out review: test\n\nView on Duve:\nhttps://x.duve.com/reservations/6368c383e44d30f1705bd53a\n",
    "src": {
      "_id": "6368c35588d770ea9b0ae2e1",
      "apiType": 23,
      "apiUser": "dummy23",
      "apiEnableTwoWay": true,
      "apiExtraConfig": {
        "allowUpdateReservationStatus": true
      }
    },
    "company": "6005bbe2d49fc91dbd0ed12e",
    "bookingStatus": "Confirmed",
    "clientExternalId": "66b4b616-cb1e-4011-85bc-aedc015bc209",
    "pmsExternalId": "14205",
    "checkOutScore": {
      "cleanScore": 4,
      "propertyScore": 4,
      "staffScore": 3
    },
    "checkOutReview": "test",
    "estimatedCheckOutTime": "11:00",
    "estimatedCheckOutDateTime": "2023-01-15 11:00"
  }
}

Guest Document Uploaded

dtype:
  • 0 - Required Documents
  • 1 - Credit Card Upload?
  • 2 - E-Signature
 
{
  "accountId": "dummy23",
  "event": "guestDocumentUploaded",
  "resource": {
    "id": "6368c383e44d30f1705bd53a",
    "externalId": "27e19639-ede9-4649-b6aa-aede00c069ce",
    "link": "https://x.duve.com/reservations/6368c383e44d30f1705bd53a",
    "src": "6368c35588d770ea9b0ae2e1",
    "company": "6005bbe2d49fc91dbd0ed12e",
    "companyName": "Duve Hotel",
    "documents": [
      {
        "name": "5F0Ypwr8q59abc3dfffbb717e3afaef75054e7fe9b_signed.pdf",
        "uploadDate": "2023-01-11T08:40:09.419Z",
        "dtype": "2",
        "isSecureUpload": true,
        "gId": "T3BxiwPvv",
        "_id": "63be75e9a7a234d1d1e9b793",
        "originalIndex": 0
      },
      {
        "name": "5F0Ypwr8q5658e1ebe6c4ffdfd9ced7531c1b10ae0_signed.pdf",
        "uploadDate": "2023-01-11T08:40:40.361Z",
        "dtype": "2",
        "isSecureUpload": true,
        "gId": "T3BxiwPvv",
        "_id": "63be76087383d7109de737f5",
        "originalIndex": 1
      },
      {
        "name": "5F0Ypwr8q5eabe279a5bb8e13abf1a19e8a6331a4b_signed.pdf",
        "uploadDate": "2023-01-11T08:41:11.155Z",
        "dtype": "2",
        "isSecureUpload": true,
        "gId": "5T7ot1sUIC",
        "_id": "63be7627531f382cd978642a",
        "originalIndex": 2
      },
      {
        "name": "5F0Ypwr8q5dd3d43712bf107a4b5b337053252f303.jpeg",
        "uploadDate": "2023-01-11T08:41:46.722Z",
        "dtype": "0",
        "tb": "dd3d43712bf107a4b5b337053252f303_tb.jpg",
        "_id": "63be764ad5705fba64e314cc",
        "originalIndex": 3
      }
    ],
    "uploadedDocsEmailSentIndex": [
      3
    ],
    "externalPropertyId": "eeb095d1-e8ed-40e9-9b4f-f5a91bf85bc4",
    "clientExternalId": "66b4b616-cb1e-4011-85bc-aedc015bc209"
  }
}
 

Guest Link Opened

 
{
  "accountId": "",
  "event": "guestLinkOpened",
  "resource": {
    "id": "6368c383e44d30f1705bd53a",
    "externalId": "27e19639-ede9-4649-b6aa-aede00c069ce",
    "guestLink": "https://t.duve.co/p/5F0Ypwr8q5",
    "clientExternalId": "66b4b616-cb1e-4011-85bc-aedc015bc209"
  }
}
 
 

Order Created

  • Order Request and Order Confirmed will send this webhook
{
  "accountId": "6368c35588d770ea9b0ae2e1",
  "event": "orderCreated",
  "resource": {
    "id": "6368c383e44d30f1705bd53a",
    "externalId": "27e19639-ede9-4649-b6aa-aede00c069ce",
    "pmsExternalId": "14205",
    "startDate": "2023-01-14T14:00:00.000Z",
    "endDate": "2023-01-15T10:00:00.000Z",
    "firstName": "Bobby",
    "lastName": "Smith",
    "extraCharges": [],
    "bookingStatus": "Confirmed",
    "guestExternalId": "66b4b616-cb1e-4011-85bc-aedc015bc209",
    "paidReservations": [
      "6368c383e44d30f1705bd53a"
    ],
    "src": "6368c35588d770ea9b0ae2e1",
    "link": "https://x.duve.com/reservations/6368c383e44d30f1705bd53a",
    "order": {
      "id": "63be7b757c2370fadee27bd1",
      "orderId": 16800,
      "status": 0,
      "chargeAmount": 90,
      "requiresApproval": true,
      "currency": "USD",
      "numOfRefundsMade": 0,
      "orderedAt": "2023-01-11T09:03:49.671Z",
      "deliveryAt": "2023-01-17T00:45:00.000Z",
      "isCash": true,
      "creditCardType": "",
      "cardLastDigits": "",
      "cardExpiredYear": "",
      "cardExpiredMonth": "",
      "company": "6005bbe2d49fc91dbd0ed12e",
      "service": {
        "type": 5,
        "id": "99bOjkn9R",
        "name": "Swedish Massage"
      },
      "actionByGuest": false,
      "refundTransactions": [],
      "isOfflineTerminal": false,
      "bookingDetails": {
        "selectedDate": "2023-01-17",
        "selectedTime": "01:45",
        "hasSpecialRequest": false,
        "specialRequest": "",
        "customFieldsAnswers": [],
        "selectedVariables": [
          {
            "name": "Units",
            "price": 90,
            "amount": 1,
            "calculateType": 1
          }
        ]
      }
    },
    "product": {
      "id": "60ae393967c756144385c5c5",
      "name": "Swedish Massage"
    },
    "isParent": true,
    "isChild": false,
    "company": {
      "name": "Duve Hotel",
      "preferredLanguage": "en",
      "country": "FR",
      "tz": "Europe/Paris"
    },
    "externalPropertyId": "eeb095d1-e8ed-40e9-9b4f-f5a91bf85bc4",
    "clientExternalId": "66b4b616-cb1e-4011-85bc-aedc015bc209",
    "humanReadable": "Guest order info by Duve - Created\n\nService name: Swedish Massage (#16800)\nDelivery at: 17 Jan 2023 01:45 AM\nSpecial requests: -\nCustom Q/A: -\n\nView on Duve:\nhttps://x.duve.com/reservations/6368c383e44d30f1705bd53a",
    "humanReadableComment": "Booked - Swedish Massage #16800 - 2023-01-17 (US$90), payment by CASH\nhttps://x.duve.com/orders/63be7b757c2370fadee27bd1"
  }
}
 

Order Cancelled

{
  "accountId": "6368c35588d770ea9b0ae2e1",
  "event": "orderCancelled",
  "resource": {
    "id": "6368c383e44d30f1705bd53a",
    "externalId": "27e19639-ede9-4649-b6aa-aede00c069ce",
    "pmsExternalId": "14205",
    "startDate": "2023-01-14T14:00:00.000Z",
    "endDate": "2023-01-15T10:00:00.000Z",
    "firstName": "Bobby",
    "lastName": "Smith",
    "extraCharges": [],
    "bookingStatus": "Confirmed",
    "guestExternalId": "66b4b616-cb1e-4011-85bc-aedc015bc209",
    "paidReservations": [
      "6368c383e44d30f1705bd53a"
    ],
    "src": {
      "_id": "6368c35588d770ea9b0ae2e1",
      "apiType": 23,
      "apiUser": "dummy23",
      "apiEnableTwoWay": true
    },
    "link": "https://x.duve.com/reservations/6368c383e44d30f1705bd53a",
    "order": {
      "id": "63be7b757c2370fadee27bd1",
      "orderId": 16800,
      "status": 3,
      "chargeAmount": 90,
      "requiresApproval": true,
      "currency": "USD",
      "refundTotal": 0,
      "numOfRefundsMade": 0,
      "orderedAt": "2023-01-11T09:03:49.671Z",
      "deliveryAt": "2023-01-17T00:45:00.000Z",
      "isCash": true,
      "creditCardType": "",
      "cardLastDigits": "",
      "cardExpiredYear": "",
      "cardExpiredMonth": "",
      "company": "6005bbe2d49fc91dbd0ed12e",
      "service": {
        "type": 5,
        "id": "99bOjkn9R",
        "name": "Swedish Massage"
      },
      "actionByGuest": true,
      "refundTransactions": [],
      "isOfflineTerminal": false,
      "bookingDetails": {
        "selectedDate": "2023-01-17",
        "selectedTime": "01:45",
        "hasSpecialRequest": false,
        "specialRequest": "",
        "customFieldsAnswers": [],
        "selectedVariables": [
          {
            "name": "Units",
            "price": 90,
            "amount": 1,
            "calculateType": 1
          }
        ]
      }
    },
    "product": {
      "id": "60ae393967c756144385c5c5",
      "name": "Swedish Massage"
    },
    "refundPercentage": null,
    "isParent": true,
    "isChild": false,
    "company": {
      "preferredLanguage": "en",
      "country": "FR",
      "tz": "Europe/Paris"
    },
    "externalPropertyId": "eeb095d1-e8ed-40e9-9b4f-f5a91bf85bc4",
    "clientExternalId": "66b4b616-cb1e-4011-85bc-aedc015bc209",
    "humanReadable": "Guest order info by Duve - Cancelled\n\nService name: Swedish Massage (#16800)\nDelivery at: 17 Jan 2023 01:45 AM\nSpecial requests: -\nCustom Q/A: -\n\nView on Duve:\nhttps://x.duve.com/reservations/6368c383e44d30f1705bd53a",
    "humanReadableComment": "Cancelled - Swedish Massage #16800 "
  }
}
 

Guest Message

 
{
  "accountId": "[companyId]",
  "event": "chatMessageSent",
  "resource": {
    "id": "[converstationChatId]",
    "externalId": "007002964",
    "clientExternalId": "Doe Test",
    "verifiedEmail": "test@gogo.Com",
    "verifiedPhone": "7189726000",
    "messageContent": "Hello", // Only the text body if there is an image just   write "Attachment Sent"
    "author": "Host" | "Guest Name"
    "sentAt": "YYYY-MM-DDTHH:mm:ss", // ISO String
    "sentVia": "WA|Chat|SMS",
    "guestChatLink": "https://thebarbiehotel.duve.co/g/-k_nTFngC?id=chat"
  }
}

Order Refunded

 
{
  "accountId": "6368c35588d770ea9b0ae2e1",
  "event": "orderRefunded",
  "resource": {
    "id": "6368c383e44d30f1705bd53a",
    "externalId": "27e19639-ede9-4649-b6aa-aede00c069ce",
    "pmsExternalId": "14205",
    "startDate": "2023-01-14T14:00:00.000Z",
    "endDate": "2023-01-15T10:00:00.000Z",
    "firstName": "Bobby",
    "lastName": "Smith",
    "extraCharges": [],
    "bookingStatus": "Confirmed",
    "guestExternalId": "66b4b616-cb1e-4011-85bc-aedc015bc209",
    "paidReservations": [
      "6368c383e44d30f1705bd53a"
    ],
    "src": "6368c35588d770ea9b0ae2e1",
    "link": "https://x.duve.com/reservations/6368c383e44d30f1705bd53a",
    "order": {
      "id": "63be7cfb7c2370fadee28251",
      "orderId": 16805,
      "status": 0,
      "chargeAmount": 75,
      "currency": "EUR",
      "refundTotal": 100,
      "numOfRefundsMade": 1,
      "orderedAt": "2023-01-11T09:10:19.136Z",
      "deliveryAt": "2023-01-17T23:00:00.000Z",
      "creditCardType": "visa",
      "cardLastDigits": "4242",
      "company": "6005bbe2d49fc91dbd0ed12e",
      "service": {
        "type": 5,
        "id": "oz7Rl2aPE",
        "name": "Local Wine Tasting"
      },
      "actionByGuest": false,
      "refundTransactions": [],
      "isOfflineTerminal": false,
      "bookingDetails": {
        "selectedDate": "2023-01-18",
        "selectedTime": "",
        "hasSpecialRequest": false,
        "specialRequest": "",
        "customFieldsAnswers": [],
        "selectedVariables": [
          {
            "name": "Wine Tasting",
            "price": 45,
            "amount": 1,
            "calculateType": 1
          },
          {
            "name": "Cheese Platter",
            "price": 30,
            "amount": 1,
            "calculateType": 1
          }
        ]
      }
    },
    "product":

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