Protel Air Integration Specs

Integration Type

2 Way Integration

Note: Protel pushes reservation and update data into Duve directly. Reservation sync timing is fully controlled by Protel.

How to Connect

Protel Air | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name
• Unit Type (Room Type)
• Unit Number (Room Number)

🗓 Sync in Reservation

• Reservation Dates
• Guest’s Assigned Room (Room Allocation)
• Reservation ID (Protel Reservation ID)
• Booking Source
• Booking Source Second Label
• Reservation Status:
  • Confirmed
  • Checked-in (In House)
  • Checked-out (Post Stay)
  • Canceled
• Guest Name
• Guest Phone (Country derived from phone code)
• Guest Email
• Guest Notes
• Number of Guests
• Rate Plan
• Routing
• Sub Reservations
• Currency
• Client ID

💳 Payments

• Guest Payment for Stay
  • Folio Sync is not live
  • Payments from Protel folio appear in Duve as Extras/Services
  • "Accommodation" line will remain at 0, so upsells should not be calculated as a percentage of accommodation

2 Way Sync (from Duve to PMS)

What We Push Back

📩 Pre Check-In

• Verified Email
• Verified Phone
• Guest Country (as a Custom Question)
• Estimated Check-In Time
• Reservation Payment (syncs to Folio based on Reservation Status)
• Additional Hold
• Opt-In

Personal Details 

• First Name

• Last Name

• Gender

• Date of Birth

• City of Birth

• Country of Birth

• Language

• Nationality

• Country of Residence

• Full Address

• Postal Code

• City

• Province / District

Custom Questions:

• Document Type

• ID / Passport Number

• Place of Document Issuance

• Date of Issuance

• Date of Birth

• Nationality

• Address (Street, City, Country, Zip Code)

• Billing Information:

  • Company Name

  • Address

  • City

  • Country

• Attachments (Guest Document URLs)
• Pre Check-In Summary (pushed as a Trace note in PMS)

🧾 Pre Check-Out

• Estimated Check-Out Time
• Pre Check-Out Summary (as a Trace)
• Guest Checkout Billing (added to Folio)

Upsells

• Early Check-In (As an Order)
• Late Check-Out (As an Order)
• Room Upgrades (As an Order)
• Custom Services (As an Order)
• Upsell purchases pushed to guest folio with itemized payment type
  • Add to Hotel Bill
  • Pay by Credit Card

Additional Notes

• Guest language is set in Protel Guest Profiles. If disabled in Protel (via: System Data > System Settings > Default Settings), Duve will infer language from guest nationality or phone code.
• For upsell configuration: Protel Air | Payment for Stay & Upsell Setup – Duve