Protel Air Integration Specs
Protel pushes all reservation and update information to Duve - we are at the mercy of Protel with regards to when reservations sync into Duve. If there is an issue with reservations not syncing to Duve
Integration Type:
- 2 Way Integration
Features of the Integration
- 1 Way: Sync Room/Rental Information and future Reservations (Room Allocation, Reservation Dates, Guest Name, Contact Information, Number of Guests)
- 1 Way: Sync Payment for Stay (Total Accommodation) Information to Duve with routing
- 1 Way: Sync PMS Notes to Duve
- 2 Way - Basic: Sync Back Contact Information (Email Address & Phone Number) to the contact fields on the Guest Profile
- 2 Way - Basic: Add a Note with the Pre Check-in summary to the Notes section of the PMS (Trace)
- 2 Way - Full: Sync back Payment for Stay record to the Guest Folio
- 2 Way - Full: Sync back purchases of upsell services to the Guest Folio (Early Check-in, Late Checkout, Room Upgrades)
What we sync?
- Customer’s Room/Rental Information (as long as it exists in the PMS)
- Room Name
- Room Type
- Room Number
- Floor
- Location (Street Address, City, State, Country, Zip Code, Map Coordinates)
- Reservation Information
- Reservation Dates
- Room Allocation (or Room Type allocation)
- Contact information (Name, Phone Number, email address)
- Language is set via the Guest Profiles section in Protel Air
- To remove this, go to System Data > System Settings > Default Settings > Deselect the language under the Guest Profiles section
- If removed, the guest language will be determined by the Nationality/country code of the phone number of the guest
- To remove this, go to System Data > System Settings > Default Settings > Deselect the language under the Guest Profiles section
- Language is set via the Guest Profiles section in Protel Air
- Reservation IDs
- Protel Reservation ID
- OTA Reservation ID
- Booking Source
- Reservation statuses (from the PMS)
- Confirmed
- Checked-in (In House)
- Checked-out (Post Stay)
- Canceled
- Guest Payment for Stay
- Room and Tax for the Guest will show on the Payments section (Paid and Unpaid)
- For example:
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- Note: All Payments are being pushed from the folio in Protel Air to Duve as an "Extras/service" and "Accommodation" will remain at '0'
- Protel Air customers should not calculate any upsells as '% of Accomodation' since the Accomodation Amount is synced as '0'
- Note: All Payments are being pushed from the folio in Protel Air to Duve as an "Extras/service" and "Accommodation" will remain at '0'
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What we push back to the PMS?
Pre Check-in
- Uploaded to Guest Profile in the PMS
- Updated Guest Contact information
- Phone Number
- Arrival Time
- Guest Documents URLs
- Custom Questions
- Nationality
- Date of Birth
- ID/Passport Number
- Address (city/country/address/zip)
- Billing (company/address/city/country)
- Guest Billing (Payment for Stay & Authorization to Folio)
- Upsell purchases updated to guest folio - each are itemized with payment type
- Add to Hotel Bill
- Pay by Credit Card
Pre Checkout
- Departure Time
- Guest Checkout Billing (To Folio)
- Pre Check-in Summary Note (Trace)
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