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Guesty Integration Specs

Paulina
Updated

Integration Type

2 Way Integration
Live Folio Sync for Guest Billing, Check-In & Check-Out

How to Connect

Guesty | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

  • Room Name

  • Unit Number

  • Country

  • City

  • Street

  • Street Number

  • Coordinates

  • Postal Code

  • Area

  • Floor

  • Room Size

  • Location

  • Number of Beds

  • Bed Types

  • Number of Baths

  • Maximum Number of Guests

  • Earliest Check-In Time

  • Latest Check-Out Time

  • Tags

  • Wifi Name

  • Wifi Code

  • Codes (Building Code, Reservation Door Code)

📅 Sync in Reservation

  • Reservation ID

  • Second Reservation ID

  • Guest’s Assigned Room

  • Reservation Dates

  • Live Availability

  • Live Reservation Updates

  • OTA Booking ID

  • Booking Source

  • Booking Source 2

  • Reservation Status:

    • Confirmed

    • Checked-In (In House)

    • Checked-Out (Post Stay)

    • Canceled

  • Guest Name

  • Guest Phone (Country derived from phone code)

  • Guest Email

  • Number of Guests (Total only — no adult/child breakdown)

  • Notes

  • Unique Fields (Enter Code, Apartment Code)

  • Client ID

  • Currency

  • Rate Plan

  • Guest Profiles

  • PMS Notes

💳 Payments

  • Folio Sync (Live for Guest Billing)

    • Room and Tax shown under Payments (Paid/Unpaid)

    • Duve supports resync of folio via:

      • Guest landing on the “stay payment” screen

      • Host clicking “sync payments”

    • Note: Duve does not support split billing or routing for VCC

 
 

2 Way Sync (from Duve to PMS)

Sync-Out

🟩 Pre Check-In

Uploaded to Guesty:

  • Pre Check-In (As a Comment)

  • Verified Email (synced to contact field)

  • Verified Phone Number (synced to contact field)

  • Guest Country

  • Guest Language

  • Reservation Payment

  • Estimated Check-In Time (As a Comment)

  • Personal Detail Updates (As a Comment)

  • Custom Questions:

    • First Name

    • Last Name

    • Phone

    • Birth Date

    • Nationality

    • Document Number

    • Country of Birth

  • Opt-In (As a Comment)

  • Guest Documents (E-Signature) — As a Comment

  • Contract / Required Documents — URL included

  • Pre Check-In Summary Note — sent to Guesty’s Unified Inbox

  • Messages — including use of dynamic placeholders 

 

🟦 Pre Check-Out

  • Pre Check-Out (As a Comment)

  • Estimated Check-Out Time (As a Comment)

  • Note with link to reservation in Duve (e.g., for Satisfaction Ratings)

💳 Guest Billing & Upsells

  • Live folio sync ensures up-to-date totals

  • Upsell purchases are synced to Guesty’s folio

    • Each purchase is itemized with payment type:

      • Add to Hotel Bill

      • Pay by Credit Card

Upsells

OTA Integrations

Other Guesty Setup Articles

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