Guesty Integration Specs

Integration Type:

• 2 Way Integration

Features of the Integration

• • 1 Way: Sync Room/Rental Information, Future Reservations (Room Allocation, Reservation Dates, Guest Name, Contact Information, Number of Guests)
  • 1 Way: Sync Payment for Stay (Total Accommodation) Information to Duve 
  • 1 Way: Sync PMS Notes to Duve
  • 2 Way - Basic: Sync Back Contact Information (Email Address & Phone Number) to the contact fields on the Guest Profile
  • 2 Way - Basic: Add a Note with the Pre Check-in summary to the Notes section of the PMS
  • 2 Way - Full: Sync back Payment for Stay record to the Guest Folio
  • 2 Way - Full: Sync back purchases of upsell services to the Guest Folio
  • 2 Way - Full: Sync of messages from Guesty to Duve

• Customer’s Room/Rental Information (as long as it exists in the PMS)
  • Rental Name
  • Full Address
  • Apartment Number
  • Max number of guests
• Reservation Information (can also handle sub reservations)
  • Reservation Dates
  • Room Allocation (or Room Type allocation)
  • Contact information (Name, Phone Number, email address)
    • • Country by phone is pulled from the country code of the phone number
  • All guests (Adults, Children, Babies)
  • Booking Source
  • Booking Source 2
  • Reservation statuses (from the PMS)
    • Confirmed
    • Checked-in (In House)
    • Checked-out (Post Stay)
    • Canceled
  • Notes from the PMS
  • Guest Payment for Stay (Live Folio Sync)
    
    • Room and Tax for the Guest will show on the Payments section (Paid and Unpaid)
      
      • Duve does a resync of the folio

        • Guest landed in the “stay payment” page in the Online Check-in

        • Host clicked on “sync payments”

        • Host sends a message with a placeholder of the {{totalPrice}} or {{rentPrice}} 

    • For example:

• Summary uploaded as a comment
• Guest Email, Phone Number, ETA uploaded as a comment
• Uploaded to Guest Profile in the PMS
• Updated Guest Contact information
  • Email
  • Phone Number
• Summary Note to the Unified Inbox with all Pre Check-in information that was filled (Custom Questions answers are included in this)
• Custom Question Field Match
  
  • First Name
  • Last Name
  • Phone Number
  • Birth day
  • Nationality
  • Document number
  • Country of Birth
• Opt-in marketing as a comment
• Guest Billing (Payment for Stay)
• Upsell purchases updated to guest folio - each are itemized with payment type
  • Add to Hotel Bill
  • Pay by Credit Card
• URL to Required Documents section

• Departure Time
• Note with link to reservation in Duve (to see Satisfaction Ratings)

• See Article: Sync upsells back to Guesty's folio
• Add the item code to the Billing Identifier section on the Upsell
• For example: