Send an email template to a guest manually in Duve: open the reservation, start a chat on the Email channel and choose a template from the My Emails tab.
Sending an Email template manually through Duve
Email Templates can be created by the Scheduled Message
From the Reservations Page
Go to the reservation > Click Start Chat
Change the Channel to Email > then click Canned Responses
The 'My Emails' tab will open all the email template options.
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