Security Deposit

The deposit collection feature allows you to collect a deposit from your guests automatically using Credit Card payment in order to ensure payment for damages with guests.

 

Deposit Fees

How long is the deposit held for?

By default, all customers who use Duve's security deposit will have the mandatory capture time of 7 days. Specifically for Visa cards, the capture time is 5 days. 

 

Duve also has an offering to extend the capture time to 30 days maximum, dependent on the host adding an IC+ enabled Stripe account. For more information please see: Stripe | Extended Security Deposit Capture Time

 

The deposit collection allows you to collect and hold a deposit payment from your guests before their arrival, through Duve’s pre-check-in wizard. The amount collected is automatically released back to the guest’s account, 3 days after the check-out date, unless manually claimed. 

 

When guests enter their credit card details to the deposit collection page, the deposit is held from their account for 7 days. If the guest is still In-House or hasn’t arrived within those 7 days, the deposit will be held once more, 4 days before the guest checks out in order to allow you enough time to charge the guest after they checked-out if there is any damage to the property. 

 

The Security deposit is held and then re-authenticated at the timing listed above so it can be released 3 days after check out.

The re-authentication might appear as an extra pending charge but the initial hold is released. It might take 3-4 business days for the guest to see it back in his account.

 

If for any reason the guest’s card was not authorized, they will receive an email asking them to enter new card details.

 

How to Set Up Security Deposit

 

How to Set it up?

 

To enable the deposit collection, go to your Duve Settings > Check-in >Security Deposit and

Scroll down until you see the “collect security deposit” box. When you click on it, the settings options will appear. You will be able to select:

Choose both the amount you want to collect, and customize the amount by unit. You can enter a fixed price or choose to collect a % of the reservation total. If you don’t want to collect the same amount from all your units, you can customize the amount collected by using tags. 

In the example above, all units with the tag “luxury” will be asked to make a deposit for the amount of 100 Euros. Units without the “luxury” tag will not be asked to make a deposit. 

You can add as many tags as needed in order to perfectly customize the amount collected. If one of your rentals/rooms is assigned to 2 different tags, each with different deposit amounts, the system will automatically collect the higher amount from your guests. 

 

Next, enter a title and explanation for your guests, so they will know why you are collecting a deposit from them and assuring them the amount will be returned. You can use the dynamic fields in order to make sure your explanation is personal.

 

Lastly, you can exclude specific booking sources and reservations statuses from the deposit collection. Making sure you customize the deposit collection to your needs. 

 

Once enabled, the deposit collection will be added as a step in your online check-in wizard. The title and explanation you enter will appear below the top icon. 

 

 

The security deposit is returned to the guest in full 3 days after check-out, provided there is no damage to the property. If something happened and you need to claim a part, or the entire sum you collected as a deposit, you can do so on the reservation page. 

 

Find the reservation you would like to claim the deposit from and scroll down until you see the “payment” section.

 

The security deposit row will show you the total amount collected from the guests, as well as the last day available to claim the deposit.

 

In order to make the claim, click on the “Charge Deposit” link at the end of the row. 

 

In the pop-up, you can select the exact amount you want to charge and add a note. The Maximum amount available to charge is the full amount of the security deposit taken. 

 

If you are no longer able to claim the deposit from your guest because too much time has passed, you will see a “charged window expired” warning. 

 

 

Hosts can charge the deposit from the Quick Actions

 

 

Grey: Not taken

Gold: 3d secure
Green: Completed

Red: Reauthentication failed // Money is not on hold

 

 

For more information about Security Deposit, please check out the FAQ: Security Deposit FAQ