Guests can be muted by their hosts to no longer receive automated emails from Duve.
To mute a guest, click on the three vertical dots icon and select 'mute auto messages to guest'
To confirm your action, a pop up will ask you to confirm your selection.
Types of Mute Abilities:
- Mute for this reservation period only
- Mute for all future reservations for this guest (phone number and email address must match) - Temporarily Deprecated as of 08/2025 - this functionality will be back soon!
Communication Hub
If a guest is muted, a user will be able to open the conversation and see this notice -
If the host wants to send a manual message, they will still be able to, even if the guest is muted.
How to UnMute a Guest's Reservation
Click the ellipsis and then click 'Unmute auto messages to guest'
Broadcast Messaging
When broadcast messaging a group of guests, the user can select all guests in the list, but will then be prompted to remove any muted guests from the list.
Logs
When those guests are muted, a new log will show in the Reservation log
Log Text: Guest <guest name> muted on (reservation/communication hub)
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