Guests can be muted by their hosts to no longer receive automated emails from Duve.
To mute a guest, click on the three vertical dots icon and select 'mute auto messages to guest'
To confirm your action, a pop up will ask you to confirm your selection.
Types of Mute Abilities:
- Mute for this reservation period only
- Mute for all future reservations for this guest (phone number and email address must match)
Note: If muting for all future reservations for the guest, you will be prompted to select the guest's profile in the top dropdown to confirm which profile to mute.
If a guest is muted, a user will be able to open the conversation and see this notice -
If the host wants to send a manual message, they will still be able to, even if the guest is muted.
How to UnMute a Guest's Reservation
Click the ellipsis and then click 'Unmute auto messages to guest'
Logs
When those guests are muted, a new log will show in the Reservation log
Log Text: Guest <guest name> muted on (reservation/communication hub)
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