Q: Which channel can I use to send messages?
A: You can send any message you want using these channels: Duve chat, SMS, WhatsApp, Airbnb, and Booking.com (for supported PMSs)
Q: Where will the replies from guests be received from other channels?
A: All replies are centralized in the communication hub.
Q: What is a canned response and how can I add them?
A: You can create a canned response, which is a custom library of frequently asked questions, to quickly respond to FAQs. To add a canned response, go to Settings > Communication > Canned Responses > Add New.
Q: Can a host send attachments to guests and vice versa?
A:
| SMS | Chat | |||
| Pictures/Files from Guest to Host (Host=Duve ComHub) | Yes | No | Yes | Yes |
| Pictures/Files from Host to Guest (from ComHub) | Yes - from Both | No - from neither | Yes - from Both | Yes - from Both |
Sending images and files via WhatsApp in the Communication Hub
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