Medialog | Integration Specs

Integration Type

2 Way Integration

How to Connect

Medialog | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name
• Room Type (Unit Type)
• Room Number (Unit Number)
• City
• Street
• Maximum Number of Guests

🗓 Sync in Reservation

• Reservation Dates
• Assigned Rooms
• Reservation ID
• Second Reservation ID
• Booking Source
• Booking Source Second Label (Customer segmentation)
• Reservation Status:
  • Confirmed
  • Canceled
  • In House
  • Gone
  • Option
• Guest Name
• Guest Phone Number (Country derived from phone code)
• Guest Email
• Guest Nationality (used to determine Guest Language)
• Number of Guests
• Guest Notes
• Plan Type
• Booking.com Direct

💳 Payments

• Guest Payment for Stay
  • Room-level charges are displayed in Duve
  • Duve does not support VCC routing
  • Folio Sync is not live

2 Way Sync (from Duve to PMS)

What We Push Back

📉 Pre Check-In

• Pre Check-In (As a Comment)
• Verified Email
• Verified Phone
• Guest Country (As a Custom Question)
• Reservation Payment (As a Comment)
• Additional Hold (As a Comment)
• Estimated Check-In Time
• Personal Details Updates
• Custom Questions:
  • Passport/ID Number
  • Birth Date
  • Nationality
  • Address
  • Zip Code

📍 Pre Check-Out

• Pre Check-Out (As a Comment)
• Estimated Check-Out Time
• Refunds pushed back as a comment:
  • Refunded lines include a '-' (minus) before the amount
  • All refund types supported except partial refunds

📄 Summary Notes

• All Pre Check-In, Pre Check-Out, Upsells, and Custom Question data is pushed as a summary comment to the reservation in Medialog (currently sent in French)

Upsells

• Early Check-In (As a Comment)
• Late Check-Out (As a Comment)
• Room Upgrades (As a Comment)
• Custom Services (As a Comment)

Related articles:

• How to manage Payments/Upsells with Medialog – Duve
• How to manage Room upgrades with Medialog – Duve

OTA Integrations

• Booking.com OTA Integration